Fatal error C0000022

[Stemirn4u]

Hi! I had the same error code on my laptop. I followed the instructions but the same thing keeps popping up. What can I do?

[IT_WinSec]

Hello @Stemirn4u

Welcome to the HP Support forum. Thank you for posting.

I moved your post to a new dedicated thread here so that you have your own dedicated thread/topic.

Can you please provide me with your full product model name and product number (SKU , P/N). Here is how >> http://support.hp.com/us-en/document/c00033108

Could you confirm what operating system you use now - Windows 8.1 , 10 ?

With regards to the things you have tried so far - can you elaborate in details if you performed hardware tests (which one) and if the results were "passed"  ?  Did you try System Restore ? Did you try a restore point before the issue started ? Did it complete successfully without error messages ?

For your convenience, here are the steps again:

Perform some basic hardware checks

1. Please, shutdown the computer using the power button

2. Power it on.

2.1 As soon as you press the power-on button, immediately begin hitting the Esc button (like tap-tap-tap).

This should open a HP Startup Menu

3. Choose F2 to open System Diagnostics. Follow the on-screen instructions to perform System Test >> Quick or Fast test.

This will check major hardware componets for issue (do it just in case) . Here is more info >> https://www.youtube.com/watch?v=6JXUp43ahHA

If there are no system checks/no quick tests, perform HDD and RAM check.

Let me know the test results. If the tests pass without issues, continue. If not, please, let me know

4. Repeat steps 1-2 above but when HP Startup menu opens, please choose F11 for System Recovery options.

The computer should boot from it's recovery partition to open you various recovery options. Note, that F11 option will only work if the recovery partition is there (not deleted) and intact. From there, you have prenty of options to choose from. Every HP computer comes with recovery partition present to assist in tough moments.

Please, perform "System Restore" first in an attempt to fix the issue. Please, restore back to previous days (restore point) where the issue was not present. Here is more info:

>> http://support.hp.com/us-en/document/c03327545#AbT5

>> https://www.tenforums.com/tutorials/4588-system-restore-windows-10-a.html

Hope this helps. Let me know how it goes.

[Stemirn4u · Accepted solution]

Thank you for your response. I have Atheros model AR5B125. Not sure which windows is running at this point. I ran all of the above recommendations. After the F11 start , it goes right back to the same error code.

[IT_WinSec]

Thank you for your reply.

In order to assist you better with more specific reply, please, follow the steps above and identify your PC model.

Atheros is a wireless wi-fi adapter device, not the PC.

Based on your desktop prior to the accident, use these pictures and let me know your Windows version:

Picture of Windows 8 - Windows 7 >here<

Picture of Windows 7 - Windows 10 >here<

If you press the Esc button during start up, do you see F11 option listed there in the HP Startup menu ?

Do you press F11 there or directly without pressing Esc first ?

Looking forward to your reply/clarifications.

[Stemirn4u]

It's a laptop. When I star up, I press the F11 directly. I then followed the steps as written.

[Stemirn4u]

I went through the whole system restore step by step. It still didn't start up

[Stemirn4u]

Tried it both ways. First pressing esc then F11 , then just F11 directly

[IT_WinSec]

Is this laptop HP branded laptop ?  Or it is of another brand from another vendor ?

F11 is not present under certain models because they do not have recovery partition. Additionally, the recovery partition may have been deleted or corrupted, therefore rendering the F11 option missing.

Also, if we go to option to restore the OS to a default settings, I will again need your PC model.

So, I kindly ask you to follow strictly my suggestions and ask you to provide me with your concrete specific product model and product number (P/N). If you give me these numbers, I will post you more specific advice for your PC model , advice applicable for your PC and not for the general audience with some step-by-step instructions.

The general advice would be: "Use System Restore" or "Reinstall Windows" or "use some other method to reimage your PC or restore it back before the issue started". However, if you provide with specific answers, I will provide you with specific and detailed advice. Help me help you. Your cooperation is greatly appreciated.

[Stemirn4u]

Sorry, clearly I am not good at this. 😔 it is an HP laptop mofel 15-g070nr

[Stemirn4u]

PN j1j41ua#aba