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‎06-17-2017 02:52 PM

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OK, good start 🙂 This is much better now and it does bring lots of information to me.

 

The computer originally comes with Windows 8.1

However, based on your description, I suspect it might have been upgraded to Windows 10 at certain time.

 

This is how Windows 8 looks like

 

 

 

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*** HP employee *** I express personal opinion only *** Joined the Community in 2013
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‎06-17-2017 02:53 PM

HP Recommended

And this is how Windows 10 looks like

 

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*** HP employee *** I express personal opinion only *** Joined the Community in 2013
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‎06-17-2017 02:54 PM

HP Recommended

So, which Windows version did you use before the issue started ?

Do you remember upgrading to Windows 10 or you never did and still use Windos 8.1  ?

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*** HP employee *** I express personal opinion only *** Joined the Community in 2013
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‎06-17-2017 02:55 PM

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Btw it's windows 8
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‎06-17-2017 02:59 PM

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@Stemirn4u wrote:
Btw it's windows 8

 

OK, Thank you for the details.

 

Do you have some important files/information stored on the PC that you will need to copy/back up now before starting any procedures ?

 

Have you ever created HP Recovery media on DVD or other media for your PC ? Any system images stored on external HDD drive ?

 

 

Your FEEDBACK is important. Use the interactive buttons below and let me know if the post helps ;
*** HP employee *** I express personal opinion only *** Joined the Community in 2013
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‎06-17-2017 02:59 PM

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Don't remember ever upgrading to window 10
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‎06-17-2017 06:13 PM

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Nothing that I can't afford to loose. I've NEVER created any HP media
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‎06-17-2017 11:28 PM

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@Stemirn4u wrote:
Nothing that I can't afford to loose. I've NEVER created any HP media

OK, if you decide you want to create a back-up of the data prior to the Windows recovery procedure, please, let me know.

 

Because your recovery partition is not working and since you never created your own HP Recovery media, you will need to obtain Recovery kit for your PC - it costs about 27 USD and the specific one for your PC model is here >> http://www.computersurgeons.com/p-23544-windows-81-64-bit-recovery-kit-756075-002-for-hp-notebook-pc...

 

It includes 3 DVDs which you need to boot from (1st one) and use them to reinstall the entire operating system, drivers, preinstalled apps, etc.

 

Once you receive the recovery DVDs, boot from 1st one and follow the official instructions >> http://hp.dezide.com/ts/start.jsp?guide=HPSystemRecovery.net&section=ccweb&sfs=tdoc&language=english...

 

By doing this you will restore the computer to factory default condition.

 

 

After sucessful Windows reinstallation, ensure your drivers are updated - you can use the Device Manager method >> https://support.hp.com/us-en/document/c03330139

 

 

 

Hope this helps. Provide your feedback/reply.

 

Your FEEDBACK is important. Use the interactive buttons below and let me know if the post helps ;
*** HP employee *** I express personal opinion only *** Joined the Community in 2013
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‎06-18-2017 12:23 PM

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Thank you . Will order it and get to it asap.
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‎06-18-2017 12:35 PM

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You are welcome. Keep me informed and let me know how it goes.

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*** HP employee *** I express personal opinion only *** Joined the Community in 2013
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