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‎07-28-2019 07:16 AM

HP Recommended

Ok I did the quick test as you instructed and results are : Hard Disk -1 fault      Primary Hard Fisk self Test Full Test - Hard Disk -1 fault    Smart check Hard Fisk Smart Passed - so should I continue with your instructions ? I wanted to tell you “Thank You So very Much “ for your immediate and very detailed solution -I truly Appreciate You 

1 REPLY 1

‎08-01-2019 02:43 PM

HP Recommended

@Kknorthcott

 

This seems to be an issue with the Hard drive

 

I suggest you contact HP Support for Service Options

 

Click on this link - https://support.hp.com/us-en/contact-hp?openCLC=true and select your Country to get the Contact details for HP Support


Thank you

KrazyToad
I Am An HP Employee

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