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‎11-16-2018 12:21 AM

HP Recommended

I have the same problem as above and I followed your strap exactly as uyo said but it's not working for me. I tried couple of times but no luck! Is there anything else I could try?

3 REPLIES 3

‎11-16-2018 07:10 PM

HP Recommended

@AbhishekBane

Do you have Windows 8 on your laptop or Windows 10?

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‎11-17-2018 02:52 PM

HP Recommended

I had Win10 running on my laptop but now there's nothing I guess everything is erased 

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‎11-17-2018 02:55 PM - edited ‎11-19-2018 01:10 AM

HP Recommended

You have 2 choices. Order Recovery Media from HP or create your own installation media.

http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html

Your Windows 10 license key is embedded in BIOS and you can reinstall Windows without HP Recovery Media. Microsoft provides the free Media Creation Tool to download files and create a Windows 10 usb flash drive.Advantage is you will have latest updated version of Windows 10. At least 8gb flash drive required:
https://www.microsoft.com/en-us/software-download/windows10

Select Download tool now, and select Run.
If you agree to the license terms, select Accept.
On the What do you want to do? page, select Create installation media for another PC, and then select Next.
Select the language, edition, and architecture (64-bit or 32-bit) for Windows 10.
The Guide here shows the steps.Pay attention to Step 5 if you will be using another pc:
https://www.tenforums.com/tutorials/2376-create-bootable-usb-flash-drive-install-windows-10-a.html

**Click Accept as Solution on a Reply that solves your issue**
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