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Locked

‎04-22-2018 05:53 PM - last edited on ‎04-22-2018 06:14 PM by Retired

HP Recommended

PCI Encryption/Decryption Controller Driver for my notebook

HP 15-f010wm Notebook PC (ENERGY STAR)

Paul Ive been trying to install this and also my dvdrw wont show in explorer or device manager this error has been on my laptops since 2017 march Ive tried all i know and I see you finding these for other hp users can you PLEASE HELP ME 

 

respectfully

jeffreyobrien

[edit]

7 REPLIES 7

‎04-22-2018 05:57 PM

HP Recommended

Hi:

 

You need this driver for the PCI Encryption/Decryption Controller.

 

This package provides the Intel Trusted Execution Engine Interface (TXE) Driver for the supported notebook models running a supported operating system. The Intel Trusted Execution Engine Interface enables the Secure Boot and provides services required for platform security features such as Intel Platform Trust Technology (Intel PPT).

 

http://ftp.hp.com/pub/softpaq/sp72001-72500/sp72199.exe

 

For the missing DVD drive, the only suggestion I can offer, would be to go through the suggested methods to fix that problem at the link below...

 

https://support.microsoft.com/en-us/help/314060/your-cd-or-dvd-drive-is-not-recognized-by-windows-or...

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‎04-22-2018 07:37 PM

HP Recommended

Hi paul it will not install here is the LOG FILE BTW I dod appreciate you helping me as Im vision Impared I use my pc to do normal stuff for people who can see well anyways its been like this since upgrading from anniversary to 1709.16299.317

 

 

 

 

2018:04:23 11:31:10:947:
2018:04:23 11:31:10:949: >>> Log start
2018:04:23 11:31:10:950: Mutex with given name doesn't exist. Creating new one.

2018:04:23 11:31:10:956: Obtained mutex succesfully.
2018:04:23 11:31:10:958: Single-instance mutex has been obtained
2018:04:23 11:31:10:959: Core version: 2.5.48
2018:04:23 11:31:10:960: Setup version: 2.0.29.0
2018:04:23 11:31:10:962: Command line: "c:\swsetup\SP72199\SetupTXE.exe"
2018:04:23 11:31:10:963: OS data: 6-2-1-0 64-bit
2018:04:23 11:31:10:964: System up time: 1478 sec
2018:04:23 11:31:10:966: Reboot pending: No
2018:04:23 11:31:10:967: Current UI language: 0409
2018:04:23 11:31:10:975: Language folder: C:\Users\jeffr\AppData\Local\Temp\IIF90EA.tmp
2018:04:23 11:31:11:179: Found C:\Users\jeffr\AppData\Local\Temp\IIF90EA.tmp\ar-SA\IntelCommon.dll. Lang 0401. Rank 0
2018:04:23 11:31:11:310: Found C:\Users\jeffr\AppData\Local\Temp\IIF90EA.tmp\cs-CZ\IntelCommon.dll. Lang 0405. Rank 0
2018:04:23 11:31:11:419: Found C:\Users\jeffr\AppData\Local\Temp\IIF90EA.tmp\da-DK\IntelCommon.dll. Lang 0406. Rank 0
2018:04:23 11:31:11:537: Found C:\Users\jeffr\AppData\Local\Temp\IIF90EA.tmp\de-DE\IntelCommon.dll. Lang 0407. Rank 0
2018:04:23 11:31:11:659: Found C:\Users\jeffr\AppData\Local\Temp\IIF90EA.tmp\el-GR\IntelCommon.dll. Lang 0408. Rank 0
2018:04:23 11:31:11:805: Found C:\Users\jeffr\AppData\Local\Temp\IIF90EA.tmp\en-US\IntelCommon.dll. Lang 0409. Rank 3
2018:04:23 11:31:11:991: Found C:\Users\jeffr\AppData\Local\Temp\IIF90EA.tmp\es-ES\IntelCommon.dll. Lang 0C0A. Rank 0
2018:04:23 11:31:12:099: Found C:\Users\jeffr\AppData\Local\Temp\IIF90EA.tmp\fi-FI\IntelCommon.dll. Lang 040B. Rank 0
2018:04:23 11:31:12:196: Found C:\Users\jeffr\AppData\Local\Temp\IIF90EA.tmp\fr-FR\IntelCommon.dll. Lang 040C. Rank 0
2018:04:23 11:31:12:297: Found C:\Users\jeffr\AppData\Local\Temp\IIF90EA.tmp\he-IL\IntelCommon.dll. Lang 040D. Rank 0
2018:04:23 11:31:12:382: Found C:\Users\jeffr\AppData\Local\Temp\IIF90EA.tmp\hu-HU\IntelCommon.dll. Lang 040E. Rank 0
2018:04:23 11:31:12:475: Found C:\Users\jeffr\AppData\Local\Temp\IIF90EA.tmp\it-IT\IntelCommon.dll. Lang 0410. Rank 0
2018:04:23 11:31:12:554: Found C:\Users\jeffr\AppData\Local\Temp\IIF90EA.tmp\ja-JP\IntelCommon.dll. Lang 0411. Rank 0
2018:04:23 11:31:12:641: Found C:\Users\jeffr\AppData\Local\Temp\IIF90EA.tmp\ko-KR\IntelCommon.dll. Lang 0412. Rank 0
2018:04:23 11:31:12:721: Found C:\Users\jeffr\AppData\Local\Temp\IIF90EA.tmp\nb-NO\IntelCommon.dll. Lang 0414. Rank 0
2018:04:23 11:31:12:819: Found C:\Users\jeffr\AppData\Local\Temp\IIF90EA.tmp\nl-NL\IntelCommon.dll. Lang 0413. Rank 0
2018:04:23 11:31:12:943: Found C:\Users\jeffr\AppData\Local\Temp\IIF90EA.tmp\pl-PL\IntelCommon.dll. Lang 0415. Rank 0
2018:04:23 11:31:13:029: Found C:\Users\jeffr\AppData\Local\Temp\IIF90EA.tmp\pt-BR\IntelCommon.dll. Lang 0416. Rank 0
2018:04:23 11:31:13:193: Found C:\Users\jeffr\AppData\Local\Temp\IIF90EA.tmp\pt-PT\IntelCommon.dll. Lang 0816. Rank 0
2018:04:23 11:31:13:298: Found C:\Users\jeffr\AppData\Local\Temp\IIF90EA.tmp\ru-RU\IntelCommon.dll. Lang 0419. Rank 0
2018:04:23 11:31:13:386: Found C:\Users\jeffr\AppData\Local\Temp\IIF90EA.tmp\sk-SK\IntelCommon.dll. Lang 041B. Rank 0
2018:04:23 11:31:13:493: Found C:\Users\jeffr\AppData\Local\Temp\IIF90EA.tmp\sl-SI\IntelCommon.dll. Lang 0424. Rank 0
2018:04:23 11:31:13:579: Found C:\Users\jeffr\AppData\Local\Temp\IIF90EA.tmp\sv-SE\IntelCommon.dll. Lang 041D. Rank 0
2018:04:23 11:31:13:692: Found C:\Users\jeffr\AppData\Local\Temp\IIF90EA.tmp\th-TH\IntelCommon.dll. Lang 041E. Rank 0
2018:04:23 11:31:13:815: Found C:\Users\jeffr\AppData\Local\Temp\IIF90EA.tmp\tr-TR\IntelCommon.dll. Lang 041F. Rank 0
2018:04:23 11:31:13:905: Found C:\Users\jeffr\AppData\Local\Temp\IIF90EA.tmp\zh-CN\IntelCommon.dll. Lang 0804. Rank 0
2018:04:23 11:31:13:984: Found C:\Users\jeffr\AppData\Local\Temp\IIF90EA.tmp\zh-TW\IntelCommon.dll. Lang 0404. Rank 0
2018:04:23 11:31:13:996: Loading language 0409
2018:04:23 11:31:14:065: Setup mode: Installation
2018:04:23 11:31:14:067: Looking for OS: 6.1.1 6.2
2018:04:23 11:31:14:068: OS check passed
2018:04:23 11:31:14:069: .NET not required, skipping requirement check
2018:04:23 11:31:14:071: Resolving driver source
2018:04:23 11:31:14:076: Using embedded driver(s). Temp source is 'C:\Users\jeffr\AppData\Local\Temp\IIF9D01.tmp'
2018:04:23 11:31:14:124: Using folder 'C:\Users\jeffr\AppData\Local\Temp\IIF9D01.tmp' as the driver source
2018:04:23 11:31:14:125: Scanning all active devices
2018:04:23 11:31:14:208: Scanning x64\TXEI.inf (Name: TXEI64, Version: 2.0.0.1067)
2018:04:23 11:31:14:209: Section with the best match: Intel.NTamd64.6.1
2018:04:23 11:31:14:210: Device: PCI\VEN_8086&DEV_2298 (Intel(R) Trusted Execution Engine Interface )
2018:04:23 11:31:14:212: MUP OS bits: 0xB6C00
2018:04:23 11:31:14:219: Scanning x86\TXEI.inf (Name: TXEI32, Version: 2.0.0.1067)
2018:04:23 11:31:14:220: No section match
2018:04:23 11:31:14:221: MUP OS bits: 0x49200
2018:04:23 11:31:14:225: E Win32 exception occurred!!
2018:04:23 11:31:14:226: Error code: 0x4E24 (20004)
2018:04:23 11:31:14:227: Error text: ''
2018:04:23 11:31:14:228: Extended error text: 'Error in device matching'
2018:04:23 11:31:14:230: Debug info: 'Setup.cpp (257)'
2018:04:23 11:31:14:232: Reading storyboard
2018:04:23 11:31:14:233: Page count: 7
2018:04:23 11:31:14:235: Added: Welcome
2018:04:23 11:31:14:236: Added: Modify
2018:04:23 11:31:14:237: Added: License
2018:04:23 11:31:14:239: Added: Confirm
2018:04:23 11:31:14:240: Added: Progress
2018:04:23 11:31:14:241: Added: Finish
2018:04:23 11:31:14:243: Added: Error
2018:04:23 11:31:14:244: Reading string map
2018:04:23 11:31:14:245: No string map present
2018:04:23 11:31:14:376: Showing page: Error
2018:04:23 11:31:22:564: Link: Launching 'C:\Users\jeffr\Intel\Logs'

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‎04-22-2018 08:19 PM

HP Recommended

You're very welcome.

 

That is the driver you need, but I am not sure why it didn't install.

 

Try manually installing the device as follows...

 

Go to the device manager, click on the PCI E/D Controller needing the driver.

 

Click on the driver tab.  Click on Update Driver.

 

Select the Browse my computer for driver software option, and browse to the driver folder that was created when you ran the file.

 

That folder will be located in C:\SWSetup\sp72199.

 

Make sure the Include Subfolders box is checked and see if the driver installs that way.

 

Then restart the PC.

 

Here is a partial copy and paste of the driver setup information file which shows driver support for the hardware ID listed in the log file you posted...

 

[Intel.ntamd64.10.0]
; DisplayName               Section           DeviceId
%TEE_DeviceDesc%=TEE_DDI_WIN10_x64, PCI\VEN_8086&DEV_0F18
%TEE_DeviceDesc%=TEE_DDI_WIN10_x64, PCI\VEN_8086&DEV_2298

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‎04-22-2018 09:41 PM

HP Recommended

thank you again paul I tried downloading after I checked my chipset,Intel graphics and all drivers and motherboard settings using speccy what I discovered was driver 72199 again failed and with what intel suggested to try installing driver 72200 this installed automatically then restarted the PCI installed and here is log only differentce i could see was intel seem to of known about this

 

DVDRW still only shows as hidden device so I am changing the USB Plug n play dvd I used last install I do believe if I enter this in

admin C:/

HKLM\System\CurrentControlSet\Services\atapi\Controller0" /f /v EnumDevice1 /t REG_DWORD /d 0x00000001

might just fix dvd problem I will let you know until then Paul THANKS YOUR VERY GOOD AT THIS HP SHOULD GIVE YOU A JOB 

 

=== Verbose logging started: 23/04/2018 12:14:46 Build type: SHIP UNICODE 5.00.10011.00 Calling process: c:\swsetup\SP72200\SetupTXE.exe ===
MSI (c) (F4:6C) [12:14:46:877]: Resetting cached policy values
MSI (c) (F4:6C) [12:14:46:877]: Machine policy value 'Debug' is 0
MSI (c) (F4:6C) [12:14:46:877]: ******* RunEngine:
******* Product: C:\Users\jeffr\AppData\Local\Temp\IIF3165.tmp\TXE_Driver_x64.msi
******* Action:
******* CommandLine: **********
MSI (c) (F4:6C) [12:14:46:877]: Client-side and UI is none or basic: Running entire install on the server.
MSI (c) (F4:6C) [12:14:46:877]: Grabbed execution mutex.
MSI (c) (F4:6C) [12:14:46:892]: Cloaking enabled.
MSI (c) (F4:6C) [12:14:46:892]: Attempting to enable all disabled privileges before calling Install on Server
MSI (c) (F4:6C) [12:14:46:892]: Incrementing counter to disable shutdown. Counter after increment: 0
MSI (s) (64:7C) [12:14:46:892]: Running installation inside multi-package transaction IIF_MSI
MSI (s) (64:7C) [12:14:46:892]: Grabbed execution mutex.
MSI (s) (64:04) [12:14:46:908]: Resetting cached policy values
MSI (s) (64:04) [12:14:46:908]: Machine policy value 'Debug' is 0
MSI (s) (64:04) [12:14:46:908]: ******* RunEngine:
******* Product: C:\Users\jeffr\AppData\Local\Temp\IIF3165.tmp\TXE_Driver_x64.msi

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‎05-05-2018 12:24 AM

HP Recommended

C:\SWSetup\sp72199paul if this wont install because it states WRONG PLATFORM what am I missing here Im using hp-15f010wm notebook touchscreen win 10x64 bitpaul if this wont install because it states WRONG PLATFORM what am I missing here Im using hp-15f010wm notebook touchscreen win 10x64 bit

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‎05-06-2018 06:31 PM

HP Recommended

Paul,

         thank you for trying to assist me,Ive emailed Intel,Ive tried everything I have ever learn't about installing these even in safe Mode with Networking would not give this any hope of installing this is exact photo and LOGS of this mornings attempt to install PCI/driver Sp72199.exe

2018:04:23 11:31:13:996: Loading language 0409
2018:04:23 11:31:14:065: Setup mode: Installation
2018:04:23 11:31:14:067: Looking for OS: 6.1.1 6.2
2018:04:23 11:31:14:068: OS check passed
2018:04:23 11:31:14:069: .NET not required, skipping requirement check
2018:04:23 11:31:14:071: Resolving driver source
2018:04:23 11:31:14:076: Using embedded driver(s). Temp source is 'C:\Users\jeffr\AppData\Local\Temp\IIF9D01.tmp'
2018:04:23 11:31:14:124: Using folder 'C:\Users\jeffr\AppData\Local\Temp\IIF9D01.tmp' as the driver source
2018:04:23 11:31:14:125: Scanning all active devices
2018:04:23 11:31:14:208: Scanning x64\TXEI.inf (Name: TXEI64, Version: 2.0.0.1067)
2018:04:23 11:31:14:209: Section with the best match: Intel.NTamd64.6.1
2018:04:23 11:31:14:210: Device: PCI\VEN_8086&DEV_2298 (Intel(R) Trusted Execution Engine Interface )
2018:04:23 11:31:14:212: MUP OS bits: 0xB6C00
2018:04:23 11:31:14:219: Scanning x86\TXEI.inf (Name: TXEI32, Version: 2.0.0.1067)
2018:04:23 11:31:14:220: No section match
2018:04:23 11:31:14:221: MUP OS bits: 0x49200
2018:04:23 11:31:14:225: E Win32 exception occurred!!
2018:04:23 11:31:14:226: Error code: 0x4E24 (20004)
2018:04:23 11:31:14:227: Error text: ''
2018:04:23 11:31:14:228: Extended error text: 'Error in device matching'
2018:04:23 11:31:14:230: Debug info: 'Setup.cpp (257)'
2018:04:23 11:31:14:232: Reading storyboard
2018:04:23 11:31:14:233: Page count: 7
2018:04:23 11:31:14:235: Added: Welcome
2018:04:23 11:31:14:236: Added: Modify
2018:04:23 11:31:14:237: Added: License
2018:04:23 11:31:14:239: Added: Confirm
2018:04:23 11:31:14:240: Added: Progress
2018:04:23 11:31:14:241: Added: Finish
2018:04:23 11:31:14:243: Added: Error
2018:04:23 11:31:14:244: Reading string map
2018:04:23 11:31:14:245: No string map present
2018:04:23 11:31:14:376: Showing page: Error
2018:04:23 11:31:22:564: Link: Launching 'C:\Users\jeffr\Intel\Logs'
2018:04:23 11:32:31:578: Dumping properties (26 total)
2018:04:23 11:32:31:646: IIF_MSILOGLEVEL=4096
2018:04:23 11:32:31:651: INSTALL_TXEI=1
2018:04:23 11:32:31:654: INSTALL_DAL=1
2018:04:23 11:32:31:657: INSTALL_TCS=1
2018:04:23 11:32:31:660: INSTALL_SPE=1
2018:04:23 11:32:31:662: IIF_LOGFOLDER=C:\Users\jeffr\Intel\Logs
2018:04:23 11:32:31:666: IIF_SETUPVERSION=2.0.29.0
2018:04:23 11:32:31:668: IIF_PACKAGEVERSION=2.0.0.1067
2018:04:23 11:32:31:670: IIF_SETUPPATH=c:\swsetup\SP72199
2018:04:23 11:32:31:672: IIF_CACHELOC=C:\ProgramData\Intel\Package Cache\{176E2755-0A17-42C6-88E2-192AB2131278}
2018:04:23 11:32:31:673: IIF_OS=10.0

 

OS is win 10 Pro x64bit 1803 17134.10OS is win 10 Pro x64bit 1803 17134.10

 

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‎05-09-2018 01:39 AM

HP Recommended

Here is where the log shows ERROR with a 32bit version of course NO MATCH 

 

2018:04:23 11:31:14:219: Scanning x86\TXEI.inf (Name: TXEI32, Version: 2.0.0.1067)
2018:04:23 11:31:14:220: No section match
2018:04:23 11:31:14:221: MUP OS bits: 0x49200
2018:04:23 11:31:14:225: E Win32 exception occurred!!
2018:04:23 11:31:14:226: Error code: 0x4E24 (20004)
2018:04:23 11:31:14:227: Error text: ''
2018:04:23 11:31:14:228: Extended error text: 'Error in device matching'
2018:04:23 11:31:14:230: Debug info: 'Setup.cpp (257)'
2018:04:23 11:31:14:232: Reading storyboard
2018:04:23 11:31:14:233: Page count: 7
2018:04:23 11:31:14:235: Added: Welcome
2018:04:23 11:31:14:236: Added: Modify
2018:04:23 11:31:14:237: Added: License
2018:04:23 11:31:14:239: Added: Confirm
2018:04:23 11:31:14:240: Added: Progress
2018:04:23 11:31:14:241: Added: Finish
2018:04:23 11:31:14:243: Added: Error
2018:04:23 11:31:14:244: Reading string map
2018:04:23 11:31:14:245: No string map present
2018:04:23 11:31:14:376: Showing page: Error
2018:04:23 11:31:22:564: Link: Launching 'C:\Users\jeffr\Intel\Logs'

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