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‎02-14-2019 02:23 AM

HP Recommended

I'm having the same problem on my 15' laptop. How can I reach the solution?

My laptop is a 15-AC163NL (P5N62EA#ABZ). I bought it on december 2015.

Thanks

 

2 REPLIES 2

‎03-29-2019 01:19 AM

HP Recommended

@GiCo 

I will ask a Moderator to connect you with the appropriate team at HP.


I am a volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"



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‎03-29-2019 11:14 AM

HP Recommended

Hi! @GiCo, 

 

Did you replace any hardware components on the PC previously?

 

If the system board was replaced or if it is a faulty system board on the PC. The product information stored in the BIOS chip would have got erased.

 

You have to contact HP and get the PC serviced.

 

HP uses a tool called DMI tool by which the product details are re-entered back on the PC.

 

However, this tool is limited only to HP partners and HP service center technicians.

 

Please contact HP support for service options. Click Here

 

Hope this answers your query!

Have a pleasant day ahead! 🙂

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

A4Apollo
I am an HP Employee

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