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‎07-15-2017 06:07 PM

HP Recommended

I've got the same problem in Windows 10 still looking for an answer also?

1 ACCEPTED SOLUTION

Accepted Solutions

‎07-16-2017 09:51 PM

HP Recommended

talked to Microsoft help desk my copy of Windows 10 that I hd re-loaded through Recovery was corrupt they did a full re=install with me and fixed the problem it would seem a corrupt copy of windows causes this problem and only fix is re-installing a good copy or fixing corrupt issues.

View solution in original post

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3 REPLIES 3

‎07-15-2017 06:47 PM

HP Recommended

@Dickie-07

Are you using the latest version available?

http://www8.hp.com/us/en/campaigns/hpsupportassistant/hpsupport.html

**Click Accept as Solution on a Reply that solves your issue**
***Click the "YES" button if you think this response was helpful.***
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‎07-15-2017 11:27 PM

HP Recommended

yes down loaded from the same site!!!

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‎07-16-2017 09:51 PM

HP Recommended

talked to Microsoft help desk my copy of Windows 10 that I hd re-loaded through Recovery was corrupt they did a full re=install with me and fixed the problem it would seem a corrupt copy of windows causes this problem and only fix is re-installing a good copy or fixing corrupt issues.

Was this reply helpful? Yes No
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