cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Know the Benefits of your HP account

    Connect with HP support faster, manage all your devices in one place, view warranty information and more– Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
  • ×
    Information
    Know the Benefits of your HP account

    Connect with HP support faster, manage all your devices in one place, view warranty information and more– Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
Highlighted
New member
3 2 0 0
Message 1 of 4
170
Flag Post

Solved!

Re-install Win 10 with USB, where is my product key?

HP Recommended
HP Notebook - 15-dw0037wm
Microsoft Windows 10 (64-bit)

My notebook was completely locked out from finishing a start up.  The BSOD alert critical process died was constantly displayed.  Safe Mode would not work.  Win Recovery would not work.  Win Reset would not work.  System Restore would not work. I followed all the tips and tricks to no avail.  I used the cmd prompt to look at the C drive and the 1 TerraByte HDD was completely full.  I did a disk clean and unfortunately I think it must have also wiped the D drive so Win Re is now completely gone.  The HDD must have filled during my last OS upgrade.  I am comfortable re-installing Win 10 off USB.  Where can I find my Win 10 product key?  The information is not in the Q code sticker on the notebook.

 

Thanks,

Bill

3 REPLIES 3
Highlighted
Level 20
Level 20
123,154 113,335 18,249 27,859
Message 2 of 4
Flag Post
HP Recommended

Hi:

 

Starting with Windows 8, Microsoft has required that all PC manufacturers put the Windows OEM product keys in the PC's BIOS.

 

You do not need to have or know the product key to reinstall W10.

 

Your notebook should also be supported by the HP cloud recovery tool which you can use to create a bootable USB recovery drive that will reinstall W10, the drivers and the software that originally came with your notebook.

 

Here is an info link for how to use that utility...

 

https://support.hp.com/us-en/document/c06162205

 

Highlighted
Author
New member
3 2 0 0
Message 3 of 4
Flag Post
HP Recommended

Thanks very much Paul, that was very helpful and makes perfect sense.

Reply
0 Kudos
Highlighted
Level 20
Level 20
123,154 113,335 18,249 27,859
Message 4 of 4
Flag Post
HP Recommended

You're very welcome.

Reply
0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation