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‎11-07-2019 02:25 PM

HP Recommended
Product: Pavilion 2000-2a28DX
Operating System: Microsoft Windows 7 (64-bit)

My laptop will not boot anymore and the recovery and repair options do not work. I want to try to re-install windows 7 from a thumb drive. Where is the correct download link for the OS for my thumbdrive?

 

I went to Microsoft.com and found one but it said they receommend getting it from the computer's manufacturer for windows 7 machines due to differences from the standard OS download.

2 REPLIES 2

‎11-07-2019 02:47 PM

HP Recommended

@shannonann 

 

Please try Cloud Recovery tool


      https://support.hp.com/us-en/document/c06162205

 

Regards.

BH
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‎11-07-2019 02:53 PM - edited ‎11-07-2019 02:53 PM

HP Recommended

Hi, @shannonann 

 

The HP cloud recovery tool will not work on any PC made before 2016, including yours.

 

You will have to order recovery media from this non-HP vendor since HP no longer sells it.

 

http://www.computersurgeons.com/p-21573-recovery-kit-696268-001-for-hp-notebook-pc-model-number-2000...

 

I cannot find any place where you can safely download W7 Home Premium for free.

 

There used to be, but that site has been shut down.

 

 

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