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- HP Community
- Notebooks
- Notebook Operating System and Recovery
- Re-install Windows 7 OS via thumb drive

Create an account on the HP Community to personalize your profile and ask a question
11-07-2019 02:25 PM
My laptop will not boot anymore and the recovery and repair options do not work. I want to try to re-install windows 7 from a thumb drive. Where is the correct download link for the OS for my thumbdrive?
I went to Microsoft.com and found one but it said they receommend getting it from the computer's manufacturer for windows 7 machines due to differences from the standard OS download.
11-07-2019 02:47 PM
Please try Cloud Recovery tool
https://support.hp.com/us-en/document/c06162205
Regards.
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11-07-2019 02:53 PM - edited 11-07-2019 02:53 PM
Hi, @shannonann
The HP cloud recovery tool will not work on any PC made before 2016, including yours.
You will have to order recovery media from this non-HP vendor since HP no longer sells it.
I cannot find any place where you can safely download W7 Home Premium for free.
There used to be, but that site has been shut down.