Reboot error

[Fabio5]

Since few days my pc was very slow in restarting and working. Today I made a check pressing esc at reboot and making an hard drive test and the autcome was:

failure id: 630404-7-j9925-xd7wl1-60wf03

product id: LoM92EA#ABZ

Hard Drive 1

Now, at starting the PC is not able to find an usable boot. What should I do? The main problem would be the recovery of data stored in the hard disk, and I wonder if there is a way to save them on an external hard drive withour starting windows.

Thank you for your help!

[CherylG]

You could boot with a LiveCD of Ubuntu and move files over to external hdd- if there is enough life left in the drive. When booting from Ubuntu cd be sure not to choose Install- choose run from cd.

Or, you can remove the hard drive and install it into a USB HDD caddy, plug it into a working computer and try to browse the drive to copy files over to host machine.

[Fabio5]

Thsnks for your answer, I will try to reboot with live CD of UBUNTU. However, this works even if I was using WINDOWS on my pc?

[CherylG]

Yes.When you boot from Ubuntu and run it from the cd it will be able to see the hard drive. Be sure to select-“Try Ubuntu without any change to your computer”:

https://www.howtogeek.com/howto/windows-vista/use-ubuntu-live-cd-to-backup-files-from-your-dead-wind...

[Fabio5]

Hi and thank you for your suggestions! I have reboot from live USB, but I was unable to find the hard disk. I am not used to UBUNTU, however there were no accesses to the other partition. Could you kindly tell me how to find my files?

There was only an icon named WINDOWS on the courteen menu at the left of the desktop, but when I try to enter there is this error message:

Error mounting/dev/sda4 at/media/ubuntu/WINDOWS/command-line `mount-t “ntsf” -o

“uhelper=udisks2,nodev,nosuid,uid=999,gid=999/dev/sda4” “/media/ubuntu/WINDOWS” exited with non-zero exit status 14: the disc contains an uncleas file system (0,0).

Metadata kept in Windows cache, refused to mount.

Failed to mount ‘/dev/sda4’: Operation not permitted

The NTSF partition is in an unsafe state. Please resume and shutdown Windows fully (no himernation or fast restarting) or mount the volume

read-only with the “ro” mount option

Does it means that the hard disc is damnaged and I cannot recover my files? What do you suggest to do?

Thank you!

[CherylG]

The article in the link above gives more options to access the hard drive. I am not good with Linux either and must rely on guides. 

[Fabio5]

Thank you very much! You saved my life 🙂

However now I don't know if I my pc has some broken component, or I should just reinstall windows. By the way, I don't have windows cd since it was in a partition of the hard disk, so I don't know how to proceed. Any suggestion will be wellcome, otherwise I will post a new question on the blog.

Regards!

[CherylG · Accepted solution]

@Fabio5 

You're welcome! Please click "Accept as Solution" button under the Reply that solved your file recovery issue and either start another thread or try as below.

Your hard drive will not last much longer. The reason Ubuntu could access files is because much less stress is placed on the drive when you aren't booting from it.

You can try doing a System Recovery following these steps:

http://hp.dezide.com/ts/start.jsp?guide=HPSystemRecovery.net&as=true&SFS=sdoc&section=ccweb

[Fabio5]

Perfect thank you!