-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
Create an account on the HP Community to personalize your profile and ask a question
Your account also allows you to connect with HP support faster, access a personal dashboard to manage all of your devices in one place, view warranty information, case status and more.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
It has been a while since anyone has replied. Simply ask a new question if you would like to start the discussion again.
1 ACCEPTED SOLUTION
Accepted Solutions
38,402
8,279
3,268
HP Recommended
A factory reset does a REFORMAT of the drive and while that hides the files from Windows, it does not actually remove them. Problem is, though, that it marks the filespace as all reusable, so the files will get overwritten over time.
You need a Data Recovery application that knows how to read hidden folder and file names. The best I have used is GetDataBack from Runtime Software. It used to cost around $50, but I bought it long ago and don't know what it costs now.
You have to retrieve the files and write them to some other drive, like a large capacity USB stick, as the recovery app can't write to the same drive from which it is doing the recovery.
I am a volunteer and I do not work for, nor represent, HP
38,402
8,279
3,268
HP Recommended
A factory reset does a REFORMAT of the drive and while that hides the files from Windows, it does not actually remove them. Problem is, though, that it marks the filespace as all reusable, so the files will get overwritten over time.
You need a Data Recovery application that knows how to read hidden folder and file names. The best I have used is GetDataBack from Runtime Software. It used to cost around $50, but I bought it long ago and don't know what it costs now.
You have to retrieve the files and write them to some other drive, like a large capacity USB stick, as the recovery app can't write to the same drive from which it is doing the recovery.
I am a volunteer and I do not work for, nor represent, HP
2
0
0
HP Recommended
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
Didn't find what you were looking for?
Ask the community