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- HP Community
- Notebooks
- Notebook Operating System and Recovery
- Re: Recovery Discs HP2000

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09-02-2019 07:51 PM
I need to know how to order recovery discs.
Solved! Go to Solution.
Accepted Solutions
09-03-2019 07:49 AM
Hi:
If you need to reinstall W8.1 you can do so for free as follows...
Here's how to reinstall W8.1 by using the W8 product key in the PC's BIOS...
Install W8.1 by creating the Microsoft installation media, using another Windows PC, if yours is not working...You want W8.1 64 bit.
https://www.microsoft.com/en-us/software-download/windows8ISO
Only if you are asked to enter a product key during the installation process, use this generic key.
This is the generic key for W8.1 'standard.'
334NH-RXG76-64THK-C7CKG-D3VPT
If you had to enter the generic key, manually change the generic product key to the W8 'standard' key in your PC's BIOS in the PC settings menu.
After you get W8.1 installed, and you had to manually enter the W8.1 generic product key, you will need to run the free utility I zipped up and attached below, that will show you show the W8 product key in your PC's BIOS.
I have also zipped up and attached below, the Microsoft tool which hopefully will transfer the ISO file to a DVD or usb flash drive so it is bootable.
Then you can install the available drivers and software from your PC's support page.
If you want to order recovery disks, I would need to know the full model number or product number of your notebook because the recovery disk sets are model-specific.
09-03-2019 07:49 AM
Hi:
If you need to reinstall W8.1 you can do so for free as follows...
Here's how to reinstall W8.1 by using the W8 product key in the PC's BIOS...
Install W8.1 by creating the Microsoft installation media, using another Windows PC, if yours is not working...You want W8.1 64 bit.
https://www.microsoft.com/en-us/software-download/windows8ISO
Only if you are asked to enter a product key during the installation process, use this generic key.
This is the generic key for W8.1 'standard.'
334NH-RXG76-64THK-C7CKG-D3VPT
If you had to enter the generic key, manually change the generic product key to the W8 'standard' key in your PC's BIOS in the PC settings menu.
After you get W8.1 installed, and you had to manually enter the W8.1 generic product key, you will need to run the free utility I zipped up and attached below, that will show you show the W8 product key in your PC's BIOS.
I have also zipped up and attached below, the Microsoft tool which hopefully will transfer the ISO file to a DVD or usb flash drive so it is bootable.
Then you can install the available drivers and software from your PC's support page.
If you want to order recovery disks, I would need to know the full model number or product number of your notebook because the recovery disk sets are model-specific.
09-03-2019 10:58 AM
You're very welcome.
Looks like that model is sold in Russia?
Unfortunately recovery media is not available for the HP 2000-2d00ER notebook.
So, you will have to use the method I described to reinstall W8.1.
Since that model is sold outside of the United States, it may have come with W8 single language, so if the installation doesn't activate using the method I posted, use the Showkey plus utility to see exactly what version of W8 the key is good for, probably W8 Single Language.
Go back and download the W8.1 single language ISO file and use this generic key instead.
Y9NXP-XT8MV-PT9TG-97CT3-9D6TC
