Recovery Error code: 0xc00000e9

[Sab13]

When I start my computer I keep getting "Recovery There was a probelm with a device connected to your PC   

Error Code 0xc00000e9"

Only the Esc button works and pulls up UEFI firmware settings.

When I press F1/F8 nothing happens.

When I go into UEFI firmware settings on the startup menu I get system info, system diagnostics, boot device options and BIOS setup.

When I go into BIOS setup the following options are main, security, system, configuration and exit.

I have watched videos on youtube but none have worked.

I cant enter automatic repair or get command prompt or go into safe mode, I can only access UEFI firmware settings.

[praveen196]

@Sab13 Welcome to HP Community!

Please provide the correct product number.

Note: Please ensure the complete product name/number for a quicker response from the community, as we need to know what we are dealing with to provide an accurate solution: 

Click here for steps on finding the information we need!

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http://support.hp.com/us-en/document/c03754824

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