Recovery Failure

[Maha76]

Hi, I recently bought HP Pavilion  15 N259TX Laptop. While trying to do  software recovery in dvd i am getting the below error message

"We are experiencing errors in recovery media creation. Please try again"

I tried numerous times without any success. How can i take recovery?

Thanks

[SuperMario1 · Accepted solution]

Hello Maha76,

Thanks for posting on the HP Forums!

I understand there is an error when creating recovery media. I'll do my best to help out!

Please try entering Safe Mode, and creating the media in Safe Mode. This document will show you how to access Safe Mode: Windows 8 Safe Mode

If that doesn't help, you can call HP and they can just send you recovery media for your notebook! No effort on your part 🙂

Use this link to the correct contact number for your location: Contact HP

I will look forward to your response 🙂

Mario

[Maha76]

Hi SuperMario,

i called in HP support and they did send my recovery disk. i will be gettin it in 2 days time. thanks for your response.

[PAPA_45-1]

I have used the HP recovery discs several times with the same outcome.

"The recovery attempt has failed. Select one of the following buttons.

Details show;

2ndCap.cmd : ERROR!! : RM detected some error...

[DeployRE]  can not move d:\rm\rp\sources\boot.wim to d:\Recovery\WindowsRE\WinRE.wim

[DeployRE]  can not find d:\bootmgr

[DeployRE]  can not move desktop.ini to d:\

[DeployRE]  can not move TypeList.txt to d:\