Recovery Failure

[Aki13]

My original hard drive failed in my Pavillion 15-ba154nr.  I replaced it with a new 480 GB SSD drive and tried to recover the OS using a USB and the recovery software downloaded from HP.  The recovery failed with this message:

[23:41:07.04][BBV2_EUE.cmd] **************************************************
[23:41:07.05][BBV2_EUE.cmd] [C:\SYSTEM.SAV\bbv\BBV2_EUE.cmd] has started...
[23:41:07.07][BBV2_EUE.cmd] --------------------------------------------------
[23:41:07.08][BBV2_EUE.cmd] Looking for *.cmd in [C:\system.sav\P2PP\BBV2.eue] folder...
[23:41:07.10][BBV2_EUE.cmd] --------------------------------------------------
[23:41:07.11][BBV2_EUE.cmd]
[23:41:07.13][BBV2_EUE.cmd]
[23:41:07.14][BBV2_EUE.cmd] All *.cmd in [C:\system.sav\P2PP\BBV2.eue] folder have been called.
[23:41:07.16][BBV2_EUE.cmd]
[23:41:07.18][BBV2_EUE.cmd] --------------------------------------------------
[23:41:07.19][BBV2_EUE.cmd] Error checking
[23:41:07.21][BBV2_EUE.cmd] Looking for *.log in [C:\system.sav\Logs\BB] folder...
[23:41:07.22][BBV2_EUE.cmd] --------------------------------------------------
[23:41:07.24][BBV2_EUE.cmd]
[23:41:07.25][BBV2_EUE.cmd] [C:\system.sav\Logs\BB\CUST_WAV.LOG] is found.
[23:41:07.29][BBV2_EUE.cmd] [C:\system.sav\Logs\BB\ImageDiag_EarlyStage.LOG] is found.
[23:41:07.32][BBV2_EUE.cmd] [C:\system.sav\Logs\BB\ImgEnh_CollectDrvByFlg_PASS1_WIN.LOG] is found.
[23:41:07.36][BBV2_EUE.cmd] [C:\system.sav\Logs\BB\ImgEnh_CollectDrvByFlg_PASS1_WPE.LOG] is found.
[23:41:07.39][BBV2_EUE.cmd] [C:\system.sav\Logs\BB\ImgEnh_CPUFlag.LOG] is found.
[23:41:07.43][BBV2_EUE.cmd] [C:\system.sav\Logs\BB\ImgEnh_MSAppsOrder.LOG] is found.
[23:41:07.46][BBV2_EUE.cmd] [C:\system.sav\Logs\BB\ImgEnh_Ngen.LOG] is found.
[23:41:07.50][BBV2_EUE.cmd] [C:\system.sav\Logs\BB\ImgEnh_OptaneConfig_FLAG.LOG] is found.
[23:41:07.54][BBV2_EUE.cmd] [C:\system.sav\Logs\BB\ImgEnh_PullInJumpStartBto.LOG] is found.
[23:41:07.57][BBV2_EUE.cmd] [C:\system.sav\Logs\BB\ImgEnh_WinPE_DRV.LOG] is found.
[23:41:07.60][BBV2_EUE.cmd] [C:\system.sav\Logs\BB\ImgEnh_WIN_DRV_PASS1.LOG] is found.
[23:41:07.63][BBV2_EUE.cmd] [C:\system.sav\Logs\BB\ImgEnh_WIN_DRV_PASS2.LOG] is found.
[23:41:07.68][BBV2_EUE.cmd] [C:\system.sav\Logs\BB\Library_Apps.LOG] is found.
[23:41:07.71][BBV2_EUE.cmd] [C:\system.sav\Logs\BB\Library_VC.LOG] is found.
[23:41:07.74][BBV2_EUE.cmd] [C:\system.sav\Logs\BB\OCAMark.log] is found.
[23:41:07.79][BBV2_EUE.cmd] [C:\system.sav\Logs\BB\WallpaperOk.log] is found.
[23:41:07.82][BBV2_EUE.cmd] [C:\system.sav\Logs\BB\[P006MAB2]_Energy_Star.LOG] is found.
[23:41:07.86][BBV2_EUE.cmd] [C:\system.sav\Logs\BB\[P009C2B2]_HP_Wireless_Button_Driver.LOG] is found.
[23:41:07.89][BBV2_EUE.cmd] [C:\system.sav\Logs\BB\[P00A01B2]_HP_IE_Favorite_for_USA.LOG] is found.
[23:41:07.94][BBV2_EUE.cmd] [C:\system.sav\Logs\BB\[P00EDUB2]_Bing_Search_for_IE11.LOG] is found.
[23:41:07.99][BBV2_EUE.cmd] [C:\system.sav\Logs\BB\[P00F6BB2]_TFS_-_OCA_Marker_File_-_TDC.LOG] is found.
[23:41:08.02][BBV2_EUE.cmd] [C:\system.sav\Logs\BB\[P00H08B2]_IE_Home.LOG] is found.
[23:41:08.07][BBV2_EUE.cmd] [C:\system.sav\Logs\BB\[P00HX7B2]_Simple_Solitaire-Metro.LOG] is found.
[23:41:08.11][BBV2_EUE.cmd] [C:\system.sav\Logs\BB\[P00KTXB2]_McAfee_LiveSafe_Install_Rules_Configuration.LOG] is found.
[23:41:08.14][BBV2_EUE.cmd] [C:\system.sav\Logs\BB\[P00L6EB2]_HP_PC_Hardware_Diagnostics_UEFI.LOG] is found.
[23:41:08.19][BBV2_EUE.cmd] [C:\system.sav\Logs\BB\[P00LDMB2]_McAfee_Checkbox.LOG] is found.
[23:41:08.22][BBV2_EUE.cmd] [C:\system.sav\Logs\BB\[P00LEXB2]_Retail_Demo_-_Video_Attract_Loop.LOG] is found.
[23:41:08.27][BBV2_EUE.cmd] [C:\system.sav\Logs\BB\[P00LFWB2]_Retail_Demo_-_Get_Started_App__GSA_.LOG] is found.
[23:41:08.32][BBV2_EUE.cmd] [C:\system.sav\Logs\BB\[P00N20B2]_Netflix.LOG] is found.
[23:41:08.36][BBV2_EUE.cmd] [C:\system.sav\Logs\BB\[P00N24B2]_Priceline.LOG] is found.
[23:41:08.39][BBV2_EUE.cmd] [C:\system.sav\Logs\BB\[P00N3TB2]_Realtek_Card_Reader_Driver.LOG] is found.
[23:41:08.44][BBV2_EUE.cmd] [C:\system.sav\Logs\BB\[P00N3VB2]_Realtek_Local_Area_Network__LAN__Driver.LOG] is found.
[23:41:08.47][BBV2_EUE.cmd] [C:\system.sav\Logs\BB\[P00N3WB2]_Synaptics_TouchPad_Driver.LOG] is found.
[23:41:08.52][BBV2_EUE.cmd] [C:\system.sav\Logs\BB\[P00N89B2]_HP_ePrint.LOG] is found.
[23:41:08.57][BBV2_EUE.cmd] [C:\system.sav\Logs\BB\[P00NBCB2]_HP_System_Event_Utility.LOG] is found.
[23:41:08.60][BBV2_EUE.cmd] [C:\system.sav\Logs\BB\[P00NBXB2]_HP_Documentation.LOG] is found.
[23:41:08.64][BBV2_EUE.cmd] [C:\system.sav\Logs\BB\[P00NL0B2]_HP_Smart_Friend.LOG] is found.
[23:41:08.69][BBV2_EUE.cmd] [C:\system.sav\Logs\BB\[P00NY2B2]_HP_JumpStart_Apps.LOG] is found.
[23:41:08.72][BBV2_EUE.cmd] [C:\system.sav\Logs\BB\[P00P43B2]_WT_Games_for_HP-US.LOG] is found.
[23:41:08.77][BBV2_EUE.cmd] [C:\system.sav\Logs\BB\[P00P5S00]_Microsoft_Office_2016_and_Office_365_for_cNB_cDT.LOG] is found.
[23:41:08.80][BBV2_EUE.cmd] [C:\system.sav\Logs\BB\[P00P62B2]_Microsoft_Office_2016_and_Office_365_for_cNB_cDT_-_Base_file.LOG] is found.
[23:41:08.85][BBV2_EUE.cmd] [C:\system.sav\Logs\BB\[P00PF9B2]_Realtek_RTL8723BE_RTL8188EE_802.11b_g_n_Wireless_LAN_Drivers.LOG] is found.
[23:41:08.89][BBV2_EUE.cmd] [C:\system.sav\Logs\BB\[P00PHVB2]_Amazon_URL_offers.LOG] is found.
[23:41:08.93][BBV2_EUE.cmd] [C:\system.sav\Logs\BB\[P00PL3B2]_HP_Audio_Switch.LOG] is found.
[23:41:08.97][BBV2_EUE.cmd] [C:\system.sav\Logs\BB\[P00PV8B2]_AMD_High-Definition_Graphics_Driver.LOG] is found.
[23:41:09.02][BBV2_EUE.cmd] [C:\system.sav\Logs\BB\[P00PZGB2]_WW-BTB_Host_and_ISP_Stub.LOG] is found.
[23:41:09.05][BBV2_EUE.cmd] [C:\system.sav\Logs\BB\[P00Q1VB2]_HP_Support_Assistant.LOG] is found.
[23:41:09.10][BBV2_EUE.cmd] [C:\system.sav\Logs\BB\[P00Q9BB2]_Realtek_RTL8723BE_Bluetooth_Driver_for_Microsoft_Windows.LOG] is found.
[23:41:09.13][BBV2_EUE.cmd] [C:\system.sav\Logs\BB\[P00QARB2]_HP_Sure_Connect.LOG] is found.
[23:41:09.18][BBV2_EUE.cmd] [C:\system.sav\Logs\BB\[P00QG0B2]_McAfee_-_MLS.LOG] is found.
[23:41:09.21][BBV2_EUE.cmd] [PIN_ERROR_MSG][BBV2_EUE.cmd] Found fail message in the C:\system.sav\Logs\BB\[P00QG0B2]_McAfee_-_MLS.LOG
[11:10:37 PM] Install Folder: c:\SWSETUP\APP\Security\McAfee\McAfeeMLS_QQG0B2\15.3.3074
[11:10:37 PM] Deliverable Name: McAfee - MLS [15.3.3074,A,9]
[11:10:37 PM] Deliverable PN: P00QG0-B2R
[11:10:38 PM] Deliverable Size: 1,040,779 Kbytes
[11:10:38 PM] Free Size: 58,991,296 Kbytes
[11:10:38 PM] System Used Size: 35,842,364 Kbytes
[11:10:38 PM] Run install command: c:\SWSETUP\APP\Security\McAfee\McAfeeMLS_QQG0B2\15.3.3074\install.cmd
[23:41:09.21] --------------------------------------------------
[23:41:09.24][BBV2_EUE.cmd] [C:\system.sav\Logs\BB\[P00QWSB2]_Windows_10_Redstone2_Recovery_Manager_Installer_-_CPS.LOG] is found.
[23:41:09.29][BBV2_EUE.cmd] [C:\system.sav\Logs\BB\[P00QZUB2]_HP_Setup_Integrated_OOBE_Win10.LOG] is found.
[23:41:09.32][BBV2_EUE.cmd] [C:\system.sav\Logs\BB\[P00R4AB2]_Dropbox_Promotion.LOG] is found.
[23:41:09.36][BBV2_EUE.cmd] [C:\system.sav\Logs\BB\[P00R7GB2]_HP_JumpStart.LOG] is found.
[23:41:09.39][BBV2_EUE.cmd] [C:\system.sav\Logs\BB\[P00RBHB2]_Power_Media_Player_14_for_HP_Consumer_PCs_with_DVD.LOG] is found.
[23:41:09.44][BBV2_EUE.cmd] [C:\system.sav\Logs\BB\[P00RCHB2]_Priceline_-_UWP.LOG] is found.
[23:41:09.49][BBV2_EUE.cmd] [C:\system.sav\Logs\BB\[P00REVB2]_HP_SmartFriend_UWP.LOG] is found.
[23:41:09.52][BBV2_EUE.cmd] [C:\system.sav\Logs\BB\[P00RG4B2]_Realtek_High-Definition__HD__Audio_Driver.LOG] is found.
[23:41:09.57][BBV2_EUE.cmd] [C:\system.sav\Logs\BB\[P00RKWB2]_WT_Games_for_HP_-_UWP.LOG] is found.
[23:41:09.60][BBV2_EUE.cmd] [C:\system.sav\Logs\BB\[P00RQRB2]_WT_Games_for_HP-LITE.LOG] is found.
[23:41:09.64][BBV2_EUE.cmd] [C:\system.sav\Logs\BB\[P00RXKB2]_Amazon_Shopping-Metro.LOG] is found.
[23:41:09.69][BBV2_EUE.cmd] All *.log in [C:\system.sav\Logs\BB] folder has been scanned.
[23:41:09.71][BBV2_EUE.cmd] Create C:\system.sav\P2PP\BBV2.eue\BBV2.eue.don
[23:41:09.72][BBV2_EUE.cmd] --------------------------------------------------
[23:41:09.74][BBV2_EUE.cmd] [BBV2_EUE.cmd] has completed...
[23:41:09.75][BBV2_EUE.cmd] **************************************************
[23:47:15.38][ChkError.cmd] **************************************************
[23:47:15.41][ChkError.cmd] [C:\SYSTEM.SAV\ExitProc\ErrorChk\ChkError.cmd] has started...
[23:47:15.41][ChkError.cmd] --------------------------------------------------
[23:47:15.43][ChkError.cmd] Check SW Error...
[23:47:15.44][ChkError.cmd] --------------------------------------------------
[23:47:15.44][ChkError.cmd]
[23:47:15.46][ChkError.cmd] Create ["C:\system.sav\ChkError.cmd.FAILURE.flg"] file...
[23:47:15.47][ChkError.cmd]
[23:47:15.49][ChkError.cmd] Logfile [C:\system.sav\Logs\CheckLog\ChkErr_PASS2_BBVClean.log]...
[23:47:15.52][ChkError.cmd]
[23:47:15.52][ChkError.cmd] Check 2nd parameter [BBVClean]
[23:47:15.53][ChkError.cmd]
[23:47:15.55][ChkError.cmd] Error Checking items : [MEMDUMP,APPSLOG,REGDEV,TIMEOUT,WINSAT,FAILUREFLG]
[23:47:15.57][ChkError.cmd] --------------------------------------------------
[23:47:15.57][ChkError.cmd] Checking : Memory Dump
[23:47:15.58][ChkError.cmd] Could not find memory dump...
[23:47:15.60][ChkError.cmd]
[23:47:15.60][ChkError.cmd] [DumpFile]
[23:47:15.61][ChkError.cmd] Result=PASSED
[23:47:15.63][ChkError.cmd] --------------------------------------------------
[23:47:15.64][ChkError.cmd] Checking : Apps' log
[23:47:15.64][ChkError.cmd]
[23:47:17.89][ChkError.cmd] [AppsLog]
[23:47:17.94][ChkError.cmd] [PASS2_BBVClean][PIN_ERROR_MSG][ChkError.cmd] There are FAILED message in the C:\System.sav\Logs\PINPROC\BBApps.log
[23:47:18.00][ChkError.cmd] Result=FAILED
[23:47:18.07][ChkError.cmd] --------------------------------------------------
[23:47:18.13][ChkError.cmd] Checking : Yellow-Bang
[23:47:18.18][ChkError.cmd]
[23:47:18.25][ChkError.cmd] Run [PINChkT.exe /dev /s]
[23:47:19.07][ChkError.cmd]
[23:47:19.13][ChkError.cmd] Append [REGDEVT_PASS2_BBVClean.LOG] to [C:\system.sav\Logs\CheckLog\ChkErr_PASS2_BBVClean.log]...
[RegistryDevicesCheck]
Result=PASSED

[23:47:19.19][ChkError.cmd]
[23:47:19.24][ChkError.cmd] Run [FIND.exe /I 'Result=FAILED' C:\SYSTEM.SAV\Logs\PINPROC\REGDEVT_PASS2_BBVClean.LOG]
[23:47:19.33][ChkError.cmd] No Yellow-bang device found...
[23:47:19.39][ChkError.cmd] Result=PASSED
[23:47:19.44][ChkError.cmd]
[23:47:19.50][ChkError.cmd] --------------------------------------------------
[23:47:19.57][ChkError.cmd] Checking : Timeout in INSTALL.log
[23:47:19.63][ChkError.cmd]
[23:47:19.69][ChkError.cmd] Run [FIND.exe /I 'timeout with' C:\System.sav\Util\Install.log]
[23:47:20.00][ChkError.cmd] Run [FIND.exe /I 'timeout wait' C:\System.sav\Util\Install.log]
[23:47:20.27][ChkError.cmd] There is TIMEOUT in install.log file.
[23:47:20.32][ChkError.cmd]
[23:47:20.38][ChkError.cmd] [TIMEOUT]
[23:47:20.43][ChkError.cmd] Result=FAILED
[23:47:20.49][ChkError.cmd] --------------------------------------------------
[23:47:20.55][ChkError.cmd] Checking : WinSAT
[23:47:20.61][ChkError.cmd]
[23:47:20.69][ChkError.cmd] [WinSAT]
[23:47:20.75][ChkError.cmd] Result=PASSED
[23:47:20.83][ChkError.cmd] --------------------------------------------------
[23:47:20.90][ChkError.cmd] Checking : FAILURE.flg
[23:47:21.11][CheckFailureFlags.cmd] **************************************************
[23:47:21.13][CheckFailureFlags.cmd] [CheckFailureFlags.cmd] has started...
[23:47:21.13][CheckFailureFlags.cmd] --------------------------------------------------
[23:47:21.15][CheckFailureFlags.cmd] Check FAILURE.flg at [PASS2_BBVClean]
[23:47:21.16][CheckFailureFlags.cmd] --------------------------------------------------
Creating C:\SYSTEM.SAV\FAILURE.FLG
C:\SWSetup\APP\Security\McAfee\McAfeeMLS_QQG0B2\15.3.3074\FAILURE.FLG
[23:47:31.65][CheckFailureFlags.cmd] --------------------------------------------------
[23:47:31.65][CheckFailureFlags.cmd] Found FAILURE.flg in C:\SwSetup folder.
[23:47:31.66][CheckFailureFlags.cmd] Check C:\SYSTEM.SAV\FAILURE.FLG
[23:47:31.68][CheckFailureFlags.cmd] --------------------------------------------------
C:\SWSetup\APP\Security\McAfee\McAfeeMLS_QQG0B2\15.3.3074\FAILURE.FLG
P00QG0-B2R McAfeeMLS

Volume in drive C is Windows
Volume Serial Number is 5E7B-2ABB

Directory of c:\system.sav

10/05/2019 11:53 PM <DIR> 2ndCap
10/05/2019 11:41 PM <DIR> bbv
08/18/2017 01:37 AM 2,619 CDL51TMLABAR204EN
10/05/2019 11:47 PM 46 ChkError.cmd.FAILURE.flg
08/10/2017 11:13 AM 22,867 CNB16WW3C2T604.ini
08/18/2017 01:39 AM 12,109 CND605CS089A_DPS
08/18/2017 10:40 AM <DIR> CONFIG
08/18/2017 01:42 AM 8,789 cpqdl.ini
08/18/2017 01:42 AM 4,561 CTO.TXT
08/18/2017 01:42 AM 14 CTOHW.TXT
10/05/2019 11:51 PM <DIR> EXCLUDE
10/05/2019 11:55 PM <DIR> ExitProc
10/05/2019 11:55 PM <DIR> FactoryUpdate
10/05/2019 11:47 PM 97 FAILURE.FLG
08/18/2017 10:42 AM <DIR> fbi
10/05/2019 11:47 PM <DIR> Flags
08/18/2017 10:27 AM 9,143 Info.bom
10/05/2019 11:47 PM <DIR> logs
08/18/2017 01:43 AM <DIR> P2PP
05/27/1997 02:42 AM 46 REBOOT.ME
08/18/2017 12:24 PM 368 REGFLUSH.LOG
10/05/2019 11:47 PM 139 Result.ini
08/18/2017 10:32 AM <DIR> support
08/18/2017 12:21 PM 491,474 SYSINFO.LOG
13 File(s) 552,272 bytes
11 Dir(s) 60,118,265,856 bytes free
[23:47:31.69][CheckFailureFlags.cmd] --------------------------------------------------
[23:47:31.71][CheckFailureFlags.cmd] [CheckFailureFlags.cmd] has completed...
[23:47:31.72][CheckFailureFlags.cmd] **************************************************
[23:47:31.77][ChkError.cmd]
[23:47:31.83][ChkError.cmd] [FAILURE_FLAG]
[23:47:31.93][ChkError.cmd] [PASS2_BBVClean][PIN_ERROR_MSG][ChkError.cmd] Found C:\SYSTEM.SAV\FAILURE.FLG
[23:47:31.99][ChkError.cmd] Result=FAILED

C:\SWSetup\APP\Security\McAfee\McAfeeMLS_QQG0B2\15.3.3074\FAILURE.FLG
P00QG0-B2R McAfeeMLS

[23:47:32.07][ChkError.cmd]
[23:47:32.13][ChkError.cmd] --------------------------------------------------
[23:47:32.21][ChkError.cmd] Some error detected...
[23:47:32.30][ChkError.cmd]
[23:47:32.37][ChkError.cmd] --------------------------------------------------
[23:47:32.43][ChkError.cmd] [C:\SYSTEM.SAV\ExitProc\ErrorChk\ChkError.cmd]
[23:47:32.51][ChkError.cmd] [PASS2_BBVClean][PIN_ERROR_MSG][ChkError.cmd] found [3] SW issue[s]...
[23:47:32.57][ChkError.cmd] --------------------------------------------------
[23:47:32.63][ChkError.cmd] [PASS2_BBVClean][PIN_ERROR_MSG][ChkError.cmd] Refer the following file[s] if exists to see detail.
[23:47:32.71][ChkError.cmd] [PASS2_BBVClean][PIN_ERROR_MSG][ChkError.cmd] C:\CTOERROR.flg , C:\System.sav\*FAILURE.flg, or C:\system.sav\Logs\AllFailure.log
[23:47:32.77][ChkError.cmd]
[23:47:32.85][ChkError.cmd] --------------------------------------------------
[23:47:32.93][ChkError.cmd]
[23:47:32.99][ChkError.cmd] This is for customer image...
[23:47:33.05][ChkError.cmd]
[23:47:33.12][ChkError.cmd] Trigger CTO panic...
[23:47:33.21][EnablePXE.cmd] **************************************************
[23:47:33.23][EnablePXE.cmd] [C:\SYSTEM.SAV\ExitProc\EnablePXE.cmd] has started...
[23:47:33.24][EnablePXE.cmd] --------------------------------------------------
[23:47:33.24][EnablePXE.cmd] no [C:\system.sav\Exclude\BiosConfig] folder... exit...
[23:47:33.26][EnablePXE.cmd] --------------------------------------------------
[23:47:33.27][EnablePXE.cmd] [EnablePXE.cmd] has completed...
[23:47:33.29][EnablePXE.cmd] **************************************************

[23:48:05.30] ------------------------------------------------------------
[23:48:05.30] There might be unexpected reboot during [Windows setup].
[23:48:05.30] The process will cause CTO panic
[23:48:05.30] because the image might not be normal now...
[23:48:05.30] ------------------------------------------------------------

I am at a loss on how to fix this.  Alternatively I own a second Pavillion 15  same model.  If the recovery doesn't work can I clone the drive of the 2nd computer and use it on this one?

[Paul_Tikkanen]

Hi:

I can't help you with why the recovery media didn't work.

I would say the most likely reason the recovery image you created assuming you used the cloud recovery client utility was designed to install on the 1 TB hard drive your PC originally came with.  Your replacement drive is less than half the size.

Anyway, instead of trying to clone the drive which may also bring the same or other problems, I recommend you clean install W10 using the media creation tool to create a bootable 8 GB USB flash drive.

https://www.microsoft.com/en-us/software-download/windows10

After W10 installs, you can install the drivers and available software from your notebook's support page.

https://support.hp.com/us-en/drivers/selfservice/HP-15-ba100-Notebook-PC/12499462/model/15180835

[Aki13]

I tried the clean install media prior to this install. and it failed.  Prior to that I used the recovery usb I received from HP, needless to say that failed 1st.  So this is what happened in order:  

1. Tried the recovery media usb from HP it seemed to install the OS restarted a number of times but failed on the software install part (#13 here  https://support.hp.com/us-en/document/c06162205
2. So I tried the clean install media you suggested but that too failed
3. I downloaded the recovery media onto another USB drive and tried that and it also failed so I made this post.

All of the failures occur in the software install part.  I ran HP diagnostics on the hardware as was suggested and it all checked out okay.  I notice that in the readouts the 1st failure occurs at the McAffee install.  Could that possibly be the cause?  I saw in another thread where a user was having a similar problem and noted the McAfee error also.

[Paul_Tikkanen · Accepted solution]

Unfortunately, I wouldn't be able to help you with those issues.

I have never had an instance where I was unable to clean install W10 using the media creation tool.

I usually download the ISO file and burn it to a dvd.

If you want to try that, I have zipped up and attached the Microsoft tool you need to transfer the ISO file to a DVD so that it is bootable.

In order to boot from a DVD, you have to enable legacy mode and disable secure boot in the BOPS.

See this link for the settings to change.

https://www.support.hp.com/us-en/document/c03736054/

[Aki13]

My bad.  The clean install did work, though I had to create it on a non HP computer.  When I downloaded the file on my working Pavillion 15 and tried to cteate the reinstall USB the media failed.  I tried it again on a Toshiba and created a reinstall USB that did reinstall the OS on my other Pavillion 15.  Thanks for the help!

[Paul_Tikkanen]

You're very welcome.

Glad you got W10 reinstalled.