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‎04-18-2018 07:05 PM - last edited on ‎04-18-2018 07:18 PM by Retired

HP Recommended
Product: HP ProBook 4530s
Operating System: Microsoft Windows 7 (64-bit)

Hi,

On my laptop [serial number removed] the hard drive went bad.  I ask you to send a Recover Kit to install and license Windows for a new  hard disk.

 

Regard`s,

Tim

1 ACCEPTED SOLUTION

Accepted Solutions

‎04-20-2018 04:20 PM - edited ‎04-20-2018 04:27 PM

HP Recommended
The version  you download must match version that came installed on your PC as  listed on the Microsoft COA sticker attached to bottom of laptop. Such as Windows Home Premium or Windows 7 Professional:
 
I have best results using Rufus to create a usb flash drive installer from the ISO:
 
MS Tool to make DVD or USB:
 
Of course, you can use any program you have available which works with ISO's.

**Click Accept as Solution on a Reply that solves your issue**
***Click the "YES" button if you think this response was helpful.***

View solution in original post

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5 REPLIES 5

‎04-18-2018 08:13 PM - edited ‎04-18-2018 08:14 PM

HP Recommended

@Tim140

Your Windows license key should be attached to bottom of laptop. If so I can give you a link to download a Windows 7 iso to burn to dvd or usb to use for installing.

You can try contacting HP, but it may be be useless since you are long out of warranty:

http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html

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‎04-20-2018 05:04 AM

HP Recommended

Hi CheryLG,

Thanks for replying to my request.

yes, my Windows license key  attached to bottom of laptop. I will be grateful to you for link to download a Windows 7 iso.

Regards,

Tim140

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‎04-20-2018 04:20 PM - edited ‎04-20-2018 04:27 PM

HP Recommended
The version  you download must match version that came installed on your PC as  listed on the Microsoft COA sticker attached to bottom of laptop. Such as Windows Home Premium or Windows 7 Professional:
 
I have best results using Rufus to create a usb flash drive installer from the ISO:
 
MS Tool to make DVD or USB:
 
Of course, you can use any program you have available which works with ISO's.

**Click Accept as Solution on a Reply that solves your issue**
***Click the "YES" button if you think this response was helpful.***
Was this reply helpful? Yes No

‎05-08-2018 02:28 AM

HP Recommended

Hi,

Thank you for your help.! Windows recovered!!!!!

 

Regards'

Tim

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‎05-09-2018 08:22 PM

HP Recommended

You're very welcome.Happy to hear you are back up and running.

**Click Accept as Solution on a Reply that solves your issue**
***Click the "YES" button if you think this response was helpful.***
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