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HP Recommended
HP ENVY x360 Laptop - 15-ee0016au
Microsoft Windows 11

I once tried to reset my PC with HP Cloud Recovery tool and it worked fine then.

but I tried to boot into the media lately but it just reboots without showing the recovery manager.

I tried it with secure boot enable and disabled.

I can still use Microsoft Installation Media, but I would like to use a HP media, so I can get all the hp programs and services pre-installed.

I already asked the community and support agent to order one, but they said to use Microsoft media instead.

 

I still don't know what's the problem.

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

I cleared all the data from the USB flash drive and tried to install recovery manager and it worked. (I also ran the surface test.)

I don't know what was wrong with the flash drive but it works now.

View solution in original post

1 REPLY 1
HP Recommended

I cleared all the data from the USB flash drive and tried to install recovery manager and it worked. (I also ran the surface test.)

I don't know what was wrong with the flash drive but it works now.

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