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08-04-2022 06:14 PM
HP Recommended
Product: HP ENVY x360 Laptop - 15-ee0016au
Operating System: Microsoft Windows 11
I once tried to reset my PC with HP Cloud Recovery tool and it worked fine then.
but I tried to boot into the media lately but it just reboots without showing the recovery manager.
I tried it with secure boot enable and disabled.
I can still use Microsoft Installation Media, but I would like to use a HP media, so I can get all the hp programs and services pre-installed.
I already asked the community and support agent to order one, but they said to use Microsoft media instead.
I still don't know what's the problem.
Solved! Go to Solution.
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