Recovery Media.

[William1986]

I am unable to use my laptop. I must order a recovery disc for my product. How would I proceed to do so?

[Paul_Tikkanen]

Hi:

HP does not sell recovery media for your PC.

You can use the HP cloud recovery tool and a 32 GB USB flash drive to create a bootable USB recovery drive that will reinstall W10, the drivers and the software that originally came with your notebook.

Here is an info link for how to use the utility.

HP Consumer PCs - Using the HP Cloud Recovery Tool in Windows 11 and 10 | HP® Customer Support

Since you have to use the utility on another PC, you will need to enter your notebook's product number in the tool's search window in order to proceed to make the recovery media.

Your PC's product number is: 8NB33UA#ABA

[William1986]

I appreciate your response, but the problem is that I do not have access to another computer, which is why I want to order a recovery disc to use for my product.

[Paul_Tikkanen]

You're very welcome.

Since this is a peer-to-peer forum and we don't work for or represent HP, the only suggestion I can offer would be to contact HP customer support starting at the link below:

Contact HP | HP® Official Site