Recovery Partition and some apps missing.

[Prateek55]

Hello Everyone,
Below are my system details.

1. Product Name and Number: Victus by HP Gaming Laptop 15-fa0xxx
2. Operating System installed: Windows 11 64-bit
3. Error message (if any): No Error messages
4. Any changes made to your system before the issue occurred: Resetting my PC using "Reset this PC" option.

As mentioned, I tried formatting my PC by giving option "only clean Windows Drive". Later when formatted I found that some of the apps like Microsoft Store (screenshot attached), HP Support manager etc., are not working. I also found my Recovery Partition is missing.

I tried following HP thread,
Solved: recovery partition missing - HP Support Community - 6315304
But still didn't find my recovery drive.

DO NOTE: My PC is under 2 years of warranty. I tried contacting HP Support and they suggested to get it reformatted from local shops. Will this void my warranty? Also, can HP Engineers help me in formatting PC or reinstalling HP Recovery Partition in my laptop?

Is there any way of getting my recovery drive back and resetting this PC again using recovery partition?
Or should I order recovery media? Or should I create a Windows Recovery USB Drive using this link: HP PCs - Creating and Using a Microsoft Recovery USB Drive (Windows 10) | HP® Customer Support
Is there any harm to my PC if I don't use HP Recovery Media and using Windows Recovery USB Drive instead?
I've a gaming PC so HP has installed numerous software in it like HP Gaming Optimizer etc., and formatting using Windows USB Drive won't install that.

[Irfan_06 · Accepted solution]

Hi @Prateek55,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

I see that you are facing an issue with your laptop.

Kindly refer to the steps on this link to perform a recovery and let me know if that fixes the issue.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

I hope this helps.

Take care and have a good day.

Irwin6

HP Support