Recovery Usb

[NdifrekeOkpo]

Can someone please create a recovery USB to send to Veritas uni Nigeria. I messed up my system settings and I lost some driver's plus I can't find them on the HP website. My laptop is a HP pavilion x360 with Intel i5, bang and Olufsen speakers and an and Radeon graphics card please it has to be for my system so I can use it I can't afford another one. Thanks.

[Alex921]

Hi @NdifrekeOkpo

You can contact technical support to next phone number: 1890.923.902 to get your recovery media, also here you have a link for free cloud recovery media tool, but I don't know if it can works to your country

https://support.hp.com/us-en/document/c06162205

I hope solve your doubts, if yes let me know it

[iomare]

Hi,

Can you provide the exact model or product number of the PC

Model number

You do not really need a recovery drive as you can create a bootable USB directly from Microsoft and the use HP support assistant and the software and driver page for your model to completly update the machine.

Let e=me know,

David

[NdifrekeOkpo]

I tried something like that and it didn't work. So the recovery usb is my last option. This is my full system specs. 

[Alex921 · Accepted solution]

Here you have the option for cloud recovery

https://support.hp.com/us-en/document/c06162205

LINK FOR CLOUD RECOVERY

you must get a pen drive 16GB as minimum to create your recovery USB, the link above is about how to create the cloud recovery media (in this case recovery usb)

I hope solve your doubts

[iomare]

Hi,

If you use a recovery drive it will take the system to factory conditions, which means you will then need to update to the latest Windows edition, eliminate unwanted software...

This is what I would do:

Download media creation tool from Microsoft on PC (on your or different PC), run and create a bootable pendrive with the OS on it. (there is an explanation on the Microsoft web page on how to create the pendrive). Create the drive with Windows 10 Home 64-bit edition. Windows will automatically activate once installed and connected to the Internet.

https://www.microsoft.com/en-us/software-download/windows10

If you choose this option you will need to use the pendrive to perform a clean install of Windows 10. You might need to disable fastboot and secure boot in BIOS (probably not). So, insert the pendrive in the PC and it should boot directly from the drive. If not, turn off the PC by holding the power button. Press the power button and immediately keep pressing ESC until the startup menu appears and then press F9 and choose the pendrive in the boot menu. Once it boots from pendrive follow the procedure to install Windows.

When finished installing allow Windows to completely update and find all or most drivers. You can follow this process by going into settings > Security and update > click on Verify for updates. You might need to reboot a couple of times.

 I recommend installing HP support assistant which will help keep your drivers up to date and much more. You can download the latest version from here.

https://www8.hp.com/us/en/campaigns/hpsupportassistant/hpsupport.html

Once completely updated you can go into device manager and see if there are any missing drivers (there will be yellow exclamation mark next to the device). You can find these drivers and software on HP support page for your product.

https://support.hp.com/us-en/product/hp-pavilion-15-dq0000-x360-convertible-pc/26122214/model/293488...

Hope it helps,

David

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