Recovery code for HP 15s-fq5091nl

[Paul_Tikkanen]

What is the product code you are trying to enter?

[62MC]

SORRY!!!

I have too many box and I have confused the numbers...

When the time is runned I will try again with the correct number.

Thanks again.

[62MC]

The code in the RIGHT box is: A44NYEA

In few minutes I'll retry to enter it.

[Paul_Tikkanen]

It says in the link below, the product number is supported:

https://d34z73bbtpzgej.cloudfront.net/ 

You could query if your system has been supported by HP Cloud Recovery Tool by input Product ID below.

Product ID:	A44NYEA#ABZ
Result:	Product is supported. Select the link below to download the Cloud Recovery Tool from the Microsoft Store. This tool will help you create recovery media to reinstall Windows and restore your PC to factory state. Be sure that you have a 32 GB USB flash drive available to complete this process. https://www.microsoft.com/store/apps/9mtks9pr7r3n

[62MC]

NO!

Even this code (and I'm sure this is the right box) answer IS NOT VALID.

What else can I do?

[62MC]

By Powershell

powershell "(Get-WmiObject -query ‘select * from SoftwareLicensingService’).OA3xOriginalProductKey"

I have found the code (a 25 numbers 5-5-5-5-5), and even this is not good...

[Paul_Tikkanen]

This product code, A44NYEA#ABZ, when you enter it in the cloud recovery tool validation website, reports it is supported!

https://d34z73bbtpzgej.cloudfront.net/

Furthermore, I have the cloud recovery tool installed on my Dell Optiplex 7020 MT PC and when I enter that product number in the tool's search window, it will allow me to proceed to make a recovery drive.

I attached a screenshot of my PC running the HP cloud recovery tool with your notebook's product number entered and it clearly shows it is supported!

The Windows product key has nothing to do with making a recovery drive with the HP cloud recovery tool.

You need to tell me exactly what you are looking for.

Your original request was for the product code to make a recovery drive with the cloud recovery tool.

You have that code, and I gave you proof with a picture that it works.

[62MC]

I have found and downloaded it in the microsoft store.

At your link i see:

Item0015

Please contact HP Support.

https://support.hp.com

Is good?

[62MC]

Yes I want to download the recovery drive, but I don't know why, if I enter the code in my system it return error.

I will retry tomorrow (now it's late).

Thanks again.

[Paul_Tikkanen]

You're very welcome.

That's not what I see...

This product code you gave me -- A44NYEA#ABZ works.

See my attachment of the HP website below.