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‎02-17-2020 05:46 PM

HP Recommended
Product: Hp 15 notebook pc
Operating System: Microsoft Windows 8.1 (32-bit)

My notebook is = HP 15 NOTEBOOK PC. 

PRODUCT NO. =K8T57PA#ACJ.

When I boot up my notebook it says SMART HARD DISK ERROR. WHEN I CLICK ON ENTER - CONTINUE STARTUP, a pop-up is opening. RECOVERY MANAGER RESTORATION INCOMPLETE. YOUR RESTORATION DID NOT COMPLETE. PLEASE SELECT ONE OF THE FOLLOWING BUTTONS:

1. SAVE LOG

2. DETAILS 

3. RETRY

Please Help me. I'm not able to use my laptop. It's been a year now.

Thanking you in anticipation. 

1 REPLY 1

‎02-17-2020 07:04 PM

HP Recommended

Hi:

 

If you are getting a Smart Hard Disk error report, you will need to replace the hard drive and reinstall the operating system.

 

Below is the link to the service manual for your notebook, where you can find the hard drive removal and replacement procedure.

 

http://h10032.www1.hp.com/ctg/Manual/c04409502

 

Since your notebook came with W8.1 with Bing, you will need to see if you can order recovery media for your model from HP.

 

https://www8.hp.com/in/en/contact-hp/contact.html

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