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‎04-27-2020 07:08 AM

HP Recommended
Product: 15-df1033dx
Operating System: Microsoft Windows 10 (64-bit)

I n windows I do a clean system.i think I erased the recovery media. The laptop do a repair but doest work. I push F11 to do a system restore But nothing. 

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1 ACCEPTED SOLUTION

Accepted Solutions

‎04-27-2020 07:58 AM - edited ‎04-27-2020 07:58 AM

HP Recommended

Hi:

 

I suggest you use the HP cloud recovery tool to make a bootable recovery drive that would be equivalent to a factory reset.

 

Here is a link for how to use the cloud recovery tool.   You will need another Windows PC and a 32 GB USB flash drive for this.

 

https://support.hp.com/us-en/document/c06162205

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2 REPLIES 2

‎04-27-2020 07:58 AM - edited ‎04-27-2020 07:58 AM

HP Recommended

Hi:

 

I suggest you use the HP cloud recovery tool to make a bootable recovery drive that would be equivalent to a factory reset.

 

Here is a link for how to use the cloud recovery tool.   You will need another Windows PC and a 32 GB USB flash drive for this.

 

https://support.hp.com/us-en/document/c06162205

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‎04-27-2020 08:23 AM

HP Recommended

Indo this process in other hp laptop. I put the product Id see photo and put usb flash deive less that 32 GB and no detect. My usb works but the hp cloud dont decred it

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