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‎09-26-2017 10:15 AM

HP Recommended
Product: EliteBook 840
Operating System: Microsoft Windows Vista (64-bit)

My EliteBook 840 was running with Windows 7.  The hard drive was damaged by virus, and, after trying everything I could, I, perhaps, made the mistake to erasing the entire hard drive.  I restarted from scratch by installing an old Windows Vista software, at least to get me going with some basics, before going to purchase a Windows 7 software.  The Vista OS is installed, but I am missing some drivers, particularly for the Ethernet and the Wi-Fi connections.  I have tried several drive files, but nothing has been suitable to bring the network communicaton features back to work.  I need some help, and I hope to obtain it from this forum.  Thank you in advance.

1 ACCEPTED SOLUTION

Accepted Solutions

‎09-26-2017 11:00 AM

HP Recommended

Hi:

 

You won't find Vista drivers for the Elitebook 840, not even for the G1.

 

I suggest you contact HP technical support for the country you live in at the link below, and order W7 recovery media, which should cost a whole lot less than buying a retail copy of W7.

 

I have an old business phone directory which hopefully still will work for wherever you may reside...

 

http://h50146.www5.hp.com/lib/doc/manual/desktop/business_desktops/6005us_332630_007.pdf

 

Have the serial number of the PC handy to give to the customer services rep.

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3 REPLIES 3

‎09-26-2017 11:00 AM

HP Recommended

Hi:

 

You won't find Vista drivers for the Elitebook 840, not even for the G1.

 

I suggest you contact HP technical support for the country you live in at the link below, and order W7 recovery media, which should cost a whole lot less than buying a retail copy of W7.

 

I have an old business phone directory which hopefully still will work for wherever you may reside...

 

http://h50146.www5.hp.com/lib/doc/manual/desktop/business_desktops/6005us_332630_007.pdf

 

Have the serial number of the PC handy to give to the customer services rep.

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‎09-26-2017 11:40 AM

HP Recommended

Thank you for your reply.  I live in Northern Virginia.

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‎09-26-2017 12:15 PM - edited ‎09-26-2017 12:15 PM

HP Recommended

You're very welcome.

 

Call this number, and you should be good to go...1-800-334-5144

 

Now, if you need to use your notebook until the recovery media arrives...

 

This site claims to have genuine, unadulterated W7 ISO files for download...

 

https://www.heidoc.net/joomla/technology-science/microsoft/67-microsoft-windows-iso-download-tool

 

Click on the link labeled Windows ISO Downloader.exe

 

Use the:

 

Win 7 Pro SP1.

 

Then you can use this tool I have zipped up and attached below to transfer the file to a 4 GB USB flash drive or a DVD.

 

When you are asked to enter a product key, just click on Skip, and W7 will install, and you will be able to use it for 30 days with no product key.

 

Windows7-USB-DVD-Download-Tool-Installer-en-US.zip
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