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‎01-31-2021 03:24 AM - last edited on ‎02-04-2021 09:15 AM by

HP Recommended
Product: Notebook HP - 15-bw038nl
Operating System: Microsoft Windows 10 (64-bit)

Hi,

my laptop dont'start.

I try to buy a recovery support, but my [personal information removed] was not found (serial number is corrrect  because i've used for HP service registration).

How I can buy a recovery support from best2serve?

 

Thank

 

5 REPLIES 5

‎01-31-2021 07:50 AM

HP Recommended

Hi:

 

If you have access to another Windows PC with W7 64 bit or newer, you can make your own bootable USB recovery drive with the HP cloud recovery tool, that will reinstall W10, the drivers and the software that originally came with your notebook.

 

Here is an info link for how to use that utility.  You will need a 32 GB USB flash drive for this as well.

 

PC consumer HP - Utilizzo di HP Cloud Recovery Tool (Windows 10, 7) | Assistenza clienti HP®

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‎02-07-2021 09:50 AM

HP Recommended

Hi

I created the USB key but the pc remains stuck on restore without starting windows.

The monitor screen remain black

 

Thanks

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‎02-07-2021 09:53 AM

HP Recommended

You're very welcome.

 

Did you make the PC boot from the USB recovery drive?

 

It will not boot from the USB recovery drive automatically.

 

Have the USB flash drive in the USB port.

 

Turn on or restart the PC.

 

Immediately press/tap the ESC key to get the menu of options.

 

Select the F9 boot options menu, and from that, select the USB recovery drive listed in the boot menu, and press the enter key.

 

The PC should then boot from the USB recovery drive.

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‎02-07-2021 11:57 AM

HP Recommended

I 've already config BIOS to load from USB, but it doesn't work.

it appears to be blocked by a previous restore from the hard disk

 Thanks.

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‎02-07-2021 12:30 PM

HP Recommended

Unfortunately, I wouldn't know why that is happening or what to do to fix it.

 

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