Recovery using USB repeatedly fails

[Struggler1]

Hi, everyone.

I ordered a recovery USB for this notebook (model X7W84UA#ABA) after it suffered a complete hard drive failure.  The USB recovery repeatedly fails.

I obtained the log file from one of the failed recoveries, here is a link to it: 

https://pastebin.com/Ua4n8XKw

I want to use the USB if possible, because I want to have the proper drivers.  That's why I spent the money to buy it ...

I do have some tools available (like gparted) for partitioning and formatting.  Should I have the replacement drive in any particular state before attempting a recovery again?

Thanks to anyone who can help.

[Paul_Tikkanen · Accepted solution]

Hi:

I have yet to find anyone who has been able to get recovery media to work when there is a problem. 

It should just work.

If you can't get the HP recovery media to work, you can always clean install W10 for free as follows...

You can make a W10 USB flash drive installer with the Microsoft Media Creation Tool, using an 8 GB flash drive using another Windows PC, if your PC is not working.

https://www.microsoft.com/en-us/software-download/windows10

If you are asked to enter a product key during the installation process, select the 'I don't have a product key' option, and W10 will install and automatically activate once you are connected to the internet.

Here are the steps to create the W10 USB flash drive installer...

Select Download tool now, and select Run.

If you agree to the license terms, select Accept.

On the What do you want to do? page, select Create installation media for another PC, and then select Next.

Select the language, edition, and architecture (64-bit or 32-bit) for Windows 10. You want 64 bit.

Select which media you want to use:

USB flash drive. Plug in a blank USB flash drive with at least 8GB of space. Any content on the flash drive will be deleted.

Then you can reinstall the drivers and available software from the PC's support page.

https://support.hp.com/us-en/drivers/selfservice/hp-15-ay000-notebook-pc-series-touch/10862302/model...

[Struggler1]

OK, I resorted to just installing generic Win 10 as you describe.  The machine is up and running, but I have not tried installing the proprietary drivers yet.

I am thinking about asking HP for a refund of the price of the USB.  I was sold a product that did not work.

Anyway, that's all for now.

[Paul_Tikkanen]

You're very welcome.

Yes, I would definitely recommend you request a refund of your recovery media purchase.

I believe this is the phone number you need to call...1-844 760 7205