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‎02-22-2021 05:00 AM

HP Recommended
Product: PAVILION G7
Operating System: Microsoft Windows 7 (64-bit)

I created a recovery USB yesterday so I  can do a clean instal of  win 7  64bit oem.

The USB shows upp correctly when i press F9 at startup, but when I chose the USB it says something is wrong and it then continues to boot up windows.

 

I have no option to create a new recovery as I already used it yesterday.

 

How do I solve the problem?

3 REPLIES 3

‎02-22-2021 05:28 AM

HP Recommended

Since you made the recovery USB yesterday, that would mean that the F11 option probably still works, also.  Using the F11 option should  start the recovery but it will run from the hard drive thru the Recovery Manager instead.

 

It would be beneficial if the exact wording of the error is posted rather than "something went wrong"


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‎02-22-2021 07:53 AM

HP Recommended

Hi

 

I cant update original post so I post in here

 

When I press F9 then I got the option to choose HD or USB device. When I chose USB device it goes directly to  this screen "

We apologize for the inconvinience, but Windows did not start successfully. A recent hardware or software change might have caused this ....

safe mode

safe mode with Networking

safe mode with momand promt

....

start windows normally."

 

When I chose F11 instead of F9 i get this error

"Windows has encountered a problem communicating with a device connected to yoru computer.....

file: \boot\BCD

Status: 0xc0000225

 

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‎02-22-2021 09:15 AM

HP Recommended

I forgot to mention, disconnect everything from the PC except the mouse and keyboard.  If this is a laptop, then you will need the power supply, too.  Then try F11 again.  If still fails then try F9 with the USB.

BTW: does the PC still boot normal if you let it?


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