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04-14-2020
05:47 AM
- last edited on
04-15-2020
08:26 AM
by
Cheron-Z
Hello I want to reformat my HP Laptop because it got a virus so I backed up the important files only, the photos and videos only. I didn't backup any software, I just want to reformat to wipe all the virus out. Please help me thanks!
04-14-2020 05:56 AM
Hi
I use these....
https://download.cnet.com/Bitdefender-Antivirus-Free/3000-2239_4-75902507.html
https://download.cnet.com/Malwarebytes/3000-8022_4-10804572.html
https://support.kaspersky.com/viruses/krd18
https://usa.kaspersky.com/downloads/tdsskiller
First try and remove any virus and root-kit infection, as a reformat does not guarantee protection.
The backups you made are they going to re-introduce the virus?
Make a DVD/USB and boot from that to clean the system as best you can, the tdsskiller for instance and then ....
https://www.microsoft.com/en-us/software-download/windows10
If in doubt please ask.
04-14-2020 06:07 AM
Actually I have asked the other forum they said they don't have a solution for that virus yet so they asked me to back up my files in a drive or any external storage and I do as they ask for. Now I want to reformat to remove the virus BTW the virus is called MADO. It made all my files encrypted and ask for a ransom. So I think I can remove the virus by reformatting my Laptop. Well I'm not planning to recover those backed up files in my newly reformatted laptop, I just want to reformat it.
04-14-2020 06:46 AM
Hi
Make a DVD/USB and boot from that to clean / format the system ....
https://www.microsoft.com/en-us/software-download/windows10
https://linuxmint.com/download.php