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‎04-14-2020 05:47 AM - last edited on ‎04-15-2020 08:26 AM by Retired

HP Recommended
Product: [edit]
Operating System: Microsoft Windows 10 (64-bit)

Hello I want to reformat my HP Laptop because it got a virus so I backed up the important files only, the photos and videos only. I didn't backup any software, I just want to reformat to wipe all the virus out. Please help me thanks! 

4 REPLIES 4

‎04-14-2020 05:56 AM

HP Recommended

Hi
I use these....
https://download.cnet.com/Bitdefender-Antivirus-Free/3000-2239_4-75902507.html
https://download.cnet.com/Malwarebytes/3000-8022_4-10804572.html
https://support.kaspersky.com/viruses/krd18
https://usa.kaspersky.com/downloads/tdsskiller

 

First try and remove any virus and root-kit infection, as a reformat does not guarantee protection.

The backups you made are they going to re-introduce the virus?

 

Make a DVD/USB and boot from that to clean the system as best you can, the tdsskiller for instance and then ....

https://www.microsoft.com/en-us/software-download/windows10

 

If in doubt please ask.

 

 

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‎04-14-2020 06:07 AM

HP Recommended

Actually I have asked the other forum they said they don't have a solution for that virus yet so they asked me to back up my files in a drive or any external storage and I do as they ask for. Now I want to reformat to remove the virus BTW the virus is called MADO. It made all my files encrypted and ask for a ransom. So I think I can remove the virus by reformatting my Laptop. Well I'm not planning to recover those backed up files in my newly reformatted laptop, I just want to reformat it. 

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‎04-14-2020 06:46 AM

HP Recommended

Hi

Make a DVD/USB and boot from that to clean / format the system ....

https://www.microsoft.com/en-us/software-download/windows10

 

https://linuxmint.com/download.phpLinuxMintGparted.jpg

 

 

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‎04-14-2020 07:12 AM

HP Recommended

Hi Umm... I can't understand what you said. Do you have a tutorial video or Step by step tutorial about reformatting HP Laptop(Compaq)? 

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