Regarding drives

[Ashwin_97]

My laptop is not going to sleep mode.

If it remains idle for the specified time, it shuts down.

Pls give me a solution.

[Jeet_singh]

Hi @Ashwin_97,

Welcome to HP Forums, 

This is a great place to get support, find answers and tips, 

Thank you for posting your query, I'll be more than glad to help you out 🙂

As I understand you are having issues with the laptop is not going into sleep mode. Don't worry as I have a few suggestions which should help you resolve this issue.

To provide you with an accurate solution, I'll need a few more details:

Did this happen after a recent update or upgrade?

Have you tried to install the drivers either from Windows update or HP Support Assistant?

Did you try to update the Bios?

In the meantime, let's try these steps here: 

Perform a Hard reset on the notebook: A power reset (or hard restart) clears all information from the computer's memory without erasing any personal data. Performing a power reset might fix conditions such as Windows not responding, a blank display, software freezing, keyboard stops responding, or other external devices locking up.

Here’s a related HP Forums post that seems to have helped others: Click here 

For step by step guidance: 

• Sleep and Hibernate issues after upgrading to Windows 10 

• The computer does not go into sleep or hibernate mode 

• Disabling the password requirement when resuming from sleep 

• Disabling hybrid sleep in Windows 

• Understanding Windows Sleep and Hibernate modes 

For additional details and steps: Click here 

Keep me posted,

If the information I've provided was helpful, 

Give us some reinforcement by clicking the solution and kudos buttons, 

That'll help us and others see that we've got the answers!

Good Luck.

[Ashwin_97]

Thanks for the reply, and

yes, It started after a  change of OS before a month or two.

Actually, I changed from win 8.1 to win 7 .

Now I'm using windows 10.

And I got another problem  which is ,I cannot adjust the brightness.

The brightness button at the battery tray is disabled and also there is no brightness option at the display setting.

Actually, I need a suitable driver.

MODEL:  HP 15ac024tx

GRAPHICS:  AMD radeon

WINDOWS:10

Could you pls suggest the suitable driver and also regarding my sleep mode issue?

I'm dying without these options and I got so many work with my laptop.

Pls help me as soon as possible.

[Jeet_singh · Accepted solution]

Hi @Ashwin_97,

Thank you for replying with this detailed response. 🙂

Have you tried following the troubleshooting steps from this article to fix the sleep mode issue?

You can download the latest drivers for the AMD Radeon graphic card from here.

I also suggest you update the BIOS to the latest version from here.

Keep me posted with the outcome after trying these steps.

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Cheers! 🙂
 

[Ashwin_97]

I tried the AMD/Intel switchable graphic card driver already, but the brightness option is not available.
What should I do?

[Jeet_singh]

Hi @Ashwin_97,

Thank you for replying,

I appreciate your time and efforts,

As I understand you are having issues with the brightness options not available after upgrading to Windows 10

Just wanted to check if you have tried to update the Bios on your computer, If so, could you please let me know the results for further assistance.

In the meantime, What happens when you try to change the brightness on your laptop using the keyboard?

Please respond to this post with the details of the results for further assistance.

Eagerly waiting for your response!

I hope you have a good day ahead,

And Feel free to ask your queries as this forum has some of the best people in the world available and ready to help.

Regards,

[Ashwin_97]

Thank you for your concern.
Actually, I solved my brightness issue.
I used a Intel graphics card driver, but now my major problem is charging.
My laptop is not charging continuously.

It is charging for a minute or half and then it stops for few seconds and again charging for a minute or half and stops for few seconds and so on.

Pls suggest a suitable solution for this.
My sleep mode and brightness issues are solved.

[Jeet_singh]

Hi @Ashwin_97,

Thanks for the update,

I really appreciate your time and efforts,

I'm glad to hear that you found the solution you were looking for, however, you are now having an issue with the laptop does not charge properly. Don't worry as I have a few suggestions which should help you resolve this issue.

Unplug the charge and use the laptop until the battery drains to 15%.

Turn off the laptop and turn it back on after 30mins.

Reinstalled Microsoft ACPI-Compliant Control Method Battery under device manager,

Restart the computer and the issue should be fixed.

I would suggest please update the BIOS on your PC and check if it helps.

Also, download and install HP support assistant on your PC. It should automatically download and install the latest updates and drivers for your PC.

Refer this link to know how to use HP support assistant.

Battery Does not Power Notebook or Hold a Charge

HP Notebook PCs - Testing and Calibrating the Battery (Windows 10)

Next thing, I would suggest here is to run the test on the battery from F2.(Click on Component test - Scroll down to Power)

Please remember to capture the failure ID for further assistance.

Let me know how it goes for further assistance. I'll be more than happy to help.

Feel free to post your query for any other assistance as well,

It's been a pleasure interacting with you and I hope you have a good day ahead.

If you wish to show appreciation for my efforts,

mark my post as Accepted Solution.

And click on the Purple Thumbs up icon at the bottom of my comment.

Regards,

[Ashwin_97]

Thanks for the replies and

Could you please tell me how to update the bios and send me the link to download HP support assistant?

What is that test on battery and how is it done?I couldn't understand. Sorry!

I'd greatly appreciate your help.

[Ashwin_97]

Hi,

I've changed my laptop battery recently.
The battery is discharging quickly if I use continuously.
It lasting only for 30 to 35 min from 100%.

Could you pls suggest me a solution?