Reinstalling Operating System after Hard Drive Failure

[matt_rivers77]

Hi there,

This is a simple question really but not really sure where to look. My internal hard drive failed and I took my laptop to a shop to fix. They replaced the drive with an SSD drive but obviously could not restore my original operating system supplied by HP. I am currently living in Spain and they replaced my operating system with a cracked version of Windows 10 and initially it was all in Spanish. It all works kind of okay but I am not happy with it. It seems dodgy at times and sometimes I get errors coming up in Spanish. The drive happened to fail just after my warranty on the laptop expired (no surprise there). So the question is, can I download Windows 10 and other HP tools online and reinstall my OS or would it be best to buy Windows 10 from Microsoft to replace this dodgy version? Thanks in advance. Matt R

[Paul_Tikkanen · Accepted solution]

Hi:

You can clean install W10 for free at any time by using the W10 Media Creation Tool at the link below.

https://www.microsoft.com/en-us/software-download/windows10

The utility will allow you to make either a bootable W10 USB flash drive or download an ISO file, which you can burn to a DVD using your DVD burning program's burn ISO file option.

The software will automatically work with the W10 OEM product key in your PC's BIOS.

W10 will install and automatically activate once you are connected to the internet.

Then go to your specific model notebook's support page to install the drivers and available software.

[matt_rivers77]

Thanks Paul! That worked a treat. All new Windows 10 installed and in a much better way than the guy who fixed my computer.

[Paul_Tikkanen]

You're very welcome.