• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
HP Recommended

Hello - My hard drive crashed and I've installed a new one.  What are the steps necessary to reinstall Windows?  My Pavilion 15 was purchased with Windows 8 but I upgraded prior to the HD crashing. Will the key still be in the BIOS?  Any guidance would be greatly appreciated.

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hi:

 

You can reinstall W10 by using the media creation tool at the link below.

 

You will need another Windows PC to create the installation media.

 

https://www.microsoft.com/en-us/software-download/windows10

 

You can create a USB installation flash drive.  You will need an 8 GB flash drive for this.

 

If you are asked to enter a product key during the installation, check the 'Skip' box, and W10 will install and automatically activate once you are connected to the internet.

 

Then you can install the drivers and available software from your PC's support page.

 

You should be able to boot from the W10 installation flash drive by turning on the PC, tap the ESC key at the beginning of the HP welcome screen.

 

You should get a menu of options.   Select the F9 boot options menu, select the USB flash drive from the list and press the Enter key.

 

Then the PC should boot from the W10 installation flash drive.

 

You can watch this video for more info. 

 

You should not need to change any BIOS settings (changing the boot order). 

 

Just follow my instructions above to boot from the flash drive.

 

https://www.youtube.com/watch?v=SKbR6XT7fcA

View solution in original post

5 REPLIES 5
HP Recommended

Hi:

 

What operating system did you upgrade to?

 

W8.1 or W10?

HP Recommended

It came preinstalled with Windows 8.1 and I think my friend helped me upgrade to 10.

HP Recommended

Hi:

 

You can reinstall W10 by using the media creation tool at the link below.

 

You will need another Windows PC to create the installation media.

 

https://www.microsoft.com/en-us/software-download/windows10

 

You can create a USB installation flash drive.  You will need an 8 GB flash drive for this.

 

If you are asked to enter a product key during the installation, check the 'Skip' box, and W10 will install and automatically activate once you are connected to the internet.

 

Then you can install the drivers and available software from your PC's support page.

 

You should be able to boot from the W10 installation flash drive by turning on the PC, tap the ESC key at the beginning of the HP welcome screen.

 

You should get a menu of options.   Select the F9 boot options menu, select the USB flash drive from the list and press the Enter key.

 

Then the PC should boot from the W10 installation flash drive.

 

You can watch this video for more info. 

 

You should not need to change any BIOS settings (changing the boot order). 

 

Just follow my instructions above to boot from the flash drive.

 

https://www.youtube.com/watch?v=SKbR6XT7fcA

HP Recommended

Thank you so much!  Your instructions were very clear and easy to understand!  Have a good one.

HP Recommended

You're very welcome.

 

You have a good day too!

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.