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‎06-22-2019 12:28 PM

HP Recommended
Product: Probook 6440b
Operating System: Linux

I'm in a bit of a pickle. I received this laptop from my sister who just got an upgrade. She had gotten it from her school preconfigured but I guess they forgot to remove the BIOS password.

 
I have already tried contacting support about getting a bin file to load at boot that will reset the password, but I was told they no longer do this as of like 10 days ago. I have also tried removing the battery and CMOS battery for varying lengths of time. Also, because of the way the BIOS is configured, I cannot boot from a flash drive or separate hard disk. I can't use any of HP's utilities either, because I'm on Linux, and as far as I can tell they don't support it.
 
The reason for all of this is that I just bought a new SSD to replace the drive inside of the laptop, but as I mentioned before it won't let me boot anything other than the original HDD. Hopefully this can get resolved before this Sunday morning, as I plan on taking this on a week long camping trip. Thanks in advance
1 REPLY 1

‎06-22-2019 01:36 PM

HP Recommended

Hi:

 

Unfortunately, there is nothing we can do to help you since HP quit supplying the required SMC.bin file to clear the password.

 

That was the only way it could be done.

 

I see that HP issued this document recently...

 

https://support.hp.com/us-en/document/c06368824

 

Also the forum rules were amended on 1 March 2019, which no longer allow us to help with providing unlock codes, etc., to clear BIOS passwords.   Rule 4.d...

 

https://h30434.www3.hp.com/t5/custom/page/page-id/hp.rulespage

 

Hopefully you can return the SSD or use it in another laptop or desktop PC.

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