Removed & reinstalled battery to replace touchscreen now no power even plugged in

[Stratomaster1]

HP Chromebook 14 ca061dx 

Removed battery, replaced touchscreen, reinstalled battery now now power even when plugged in. Have followed you suggested steps still nothing. Help!

[Deep_World]

Hi @Stratomaster1 
 
Welcome to the HP Support Community!

Thanks for reaching out!

I understand your HP Chromebook is no longer powering on after reinstalling the battery and replacing the touchscreen.

Kindly confirm do you see any charging light when the AC adapter is connected?

• Was the battery disconnected before the touchscreen cable was connected or removed?
• Have you tried powering it on with the AC adapter connected?
• Kindly confirm if the replacement was carried out at the HP authorized service center with the genuine HP parts ?

Also kindly try these below steps and confirm :  

1. Disconnect USB devices and other accessories.
2. Connect the original HP AC adapter directly to a working wall outlet.
3. Leave it connected for at least 30 minutes.
4. Hold the Refresh key and press the Power button. Release Refresh when the Chromebook starts. This is HP's hardware-reset procedure for the Chromebook 14-ca000 series.  
5. If there is still no charging/power light, kindly carefully check that the battery connector and touchscreen/display connections are fully seated, as the behaviour began after the unit was opened.
   
   Kindly refer to the HP document for HP Chromebook Notebook PCs – Standard Method to Perform a Hardware Reset. - Click here 

You can also follow HP's official guide here: HP Chromebooks - Chromebook is not charging or does not turn on - Click here  Also I recommend checking the charging connection, performing a hard reset, and allowing additional charging time when required.

Since the Chromebook stopped powering on directly after the battery was removed and the touchscreen was replaced, this may be related to a battery/power connection or another internal connection disturbed during the repair. If the Chromebook shows no charging or power indication after these checks, kindly have the internal connections and power circuit inspected by an HP-authorized technician.

I hope this helps. 

 

[Stratomaster1]

Thanks for the reply. Yes I disconnected and removed the battery before changing the screen. I also held the power button down for about a minute to remove any residual charge per instructions. I purchased the screen from Amazon. I purchased the Chromebook from Amazon and went with the recommended replacement they offered.  The removal and installation was easy.

Once installed I reconnected the battery without difficulty. When attempting to power on the Chromebook nothing happened.

I then plugged the power adapter in and nothing happened there as well. The charging light doesn’t come on. I the disconnected the battery and plugged the adapter in again, still nothing.

[Deep_World]

Hi @Stratomaster1,

Thank you for the update and for confirming the steps you have already tried.

Since your HP Chromebook shows no charging light or power even with the battery disconnected and the AC adapter connected, this indicates the issue needs a hardware inspection.

  I recommend having the Chromebook inspected by an HP-authorized service technician, as the power circuit or an internal connection may have been affected during the repair.

Our certified technicians can provide a thorough diagnosis and offer the best solutions to address the issue.​

You can locate the nearest HP service center using our Service Center Locator:​

🔗 HP Service Center Locator

If you need further assistance or have any questions, please don't hesitate to contact us.​

Regards,

Deep_World