Repairing disk error going on for days

[Thahn38]

Hey guys! I have a pretty old computer that I used and one day it crashed and hasn’t worked since. Whenever I turn it on it says preparing automatic repair, then says diagnosing your PC, and then says repairing disk errors. It said it may take over a hour to complete and I left my computer on and running for days and it didn’t stop loading. I also have tried system recovery using f11 and it says

Recovery, your device needs to be repaired, a required device isn’t connected or can’t be accessed. Error Code 0xc0000185. I tried to click try again and it just brought up the same screen. Any tips? I was hoping to not have to pay because the computer is not worth very much.

[WAWood]

@Thahn38 

That is an error that Windows displays when the file system is corrupted -- and in my experience, it never recovers from that.

This issue is often due to a failing drive. So, let's check that first, because if it is failing, it would need to be replaced and there is no point then in doing anything else until we confirm that.

If your PC is new enough to support UEFI, you can use these steps to test the hard drive: http://support.hp.com/us-en/document/c00439024

If not, to check the drive you have to follow these steps:
1) Press Esc key repeatedly, several times a second, while rebooting the laptop. Do NOT hold the key down, just press it over and over.
2) Eventually, you will see an HP Startup Menu
3) Press the Function key for testing the hard drive (usually F2) and let it run.

[Thahn38]

I tested it. It says

Hard Disk SMART Check : PASSED

Hard Disk Short DST : PASSED

Hard Disk Optimized DST : FAILED

FAILURE ID : GLM6MH-6T8A86-MFPWXF-61TF03

PRODUCT ID : E0X70UA#ABA

Hard Disk 1

——————————————————————

Hard Disk Test : FAILED

[KrazyToad]

@Thahn38

Welcome to HP Community

I have gone through your Post and I understand your concerns

I suggest you contact HP Support in your Region for Service Options

1) Click on this link - www.hp.com/contacthp/ 
2) Select your product type below.
3) Enter the serial of your device. 
4) Select the country from the drop-down. 
5) Select the chat or get phone number options based on your preferences. 
6) Fill the web-form and proceed further.
 

Thank you

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

[Thahn38]

The link doesn’t work

[TEJ1602]

@Thahn38

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details). 

If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Community.