Repeated WHEA_UNCORRECTABLE_ERROR problem (Blue Screen of Death)

[PCUser32929]

Hi,

I bought my laptop (HP 14q-cs0023tu) and from the 10th or 12th day after purchase, it started killing me with the Blue Screen (WHEA_UNCORRECTABLE_ERROR) from that day onwards. I have done all possible fixes like updating drivers, reinstalling Windows 10 (8 Times), HP Cloud Recovery, SFC Scans, etc but still it shows up. Also the HP PC Hardware Diagnostics UEFI is not showing any errors in my SSD/Memory. I am currently in Windows 2004 with all updates done. Can anyone suggest me any other fixes? I would also like to add that HP Customer Support people never call back at all, and there is no good way to reach them. This problem is really eating my head as it is not at all allowing me to work productively. Someone please do suggest me a method.

Thanks

[PCUser32929]

Can someone please give me a reply to this?

Thanks

[The_Fossette]

@PCUser32929

I reviewed your post and I understand that you are getting bluescreen errors on the computer.

Don’t worry, I assure you I will try my best to get this sorted.

• When was the last time the computer was working fine?
• Did you issue started after any Windows updates?

Meanwhile, I recommend you update the BIOS, chipset, and graphics driver from the below link and check whether the issue is resolved.

https://support.hp.com/in-en/drivers

Let me know how it goes and you have a great day!

P.S: Welcome to the HP Support Community 😊

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

Stay Home – Stay Safe

[PCUser32929]

Hi @The_Fossette!

Thank you so much for replying to my post. There is no specific time for which my laptop was working fine. On an average, I at least get the error once a day. Nowadays there is a new problem as well. there is a Boot Device Not Found error that comes even though there is an OS installed on the hard disk. My laptop is up to date with all drivers and updates. Even the HP PC Hardware Diagnostics is not showing any errors. If there is any other fix, please do let me know. I am simultaneously in contact HP Support India but I don't think they too have any solutions to this.

[The_Fossette]

@PCUser32929

I recommend you install the Windows 1909 version on the computer and check if it helps.

Let me know how it goes.

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

Stay Home – Stay Safe

[PCUser32929]

Hi @The_Fossette,

I tried going back to 1909 as well. Still there seems to be a problem. There is always a problem while booting. The Hard Drive or Solid State Drive is not detected at the beginning of the boot. It struggles for a while, shows the Hard Drive (3FO) error and after a few minutes of struggle, it boots to Windows 10. 

[The_Fossette]

@PCUser32929

I recommend you contact support to further diagnose the issue.

Here is how you can get in touch with support.

1)Click on this link – www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

Cheers!

[PCUser32929]

Hi @The_Fossette!

I am already in contact with HP Customer Support India. I have provided all the needed Proofs and IDR Files. I am waiting for their reply. There seems to be a problem with the Mother Board or some connections with Hard Disk. Would update you if I get any reply from HP India. Thank You so much for replying to all my posts. Have a nice day!

Thanks

[The_Fossette]

@PCUser32929

You're welcome!

Please post your results, as I will be looking forward to hearing from you.

Good day!

[PCUser32929]

Hi @The_Fossette

HP India Support has confirmed that there is a problem with my WDC Solid State Drive and I have claimed warranty for it. I thank you for taking time to reply to all my posts.

Thanks,

Have a nice day!!