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- HP Community
- Notebooks
- Notebook Operating System and Recovery
- Replaced hard drive HP Pavilion 17 Notebook running Win 8.1

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08-19-2017 03:12 PM
I replaced a bad hard drive, but before doing so I downloaded the installed system recover to a USB drive and copied a system image to an external drive. Trying to install the recovery and system imaging. Have both USB and external drive connected to computer but when I power up I'm having difficulty getting to the "Windows set-up dialog box, to then follow proceed to
repair your computer> Troubleshoot>Advanced options>System Image recovery, etc.
Should I have a separate file with the Windows 8.1 media on it? I thought it was/is a part of the "system recovery" file.
Please help. Thanks.
Solved! Go to Solution.
Accepted Solutions
08-19-2017 06:59 PM
@slydog214 wrote:... I followed the instructions provided through my laptop to copy recovery drive where it states you're only allowed to make 1 copy, etc. ...
Hi,
This set (USB) will bring your machine back to factory settings, including the ORIGINAL Windows version. I can't get a file with Windows 8.1 only.
Regards.
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08-19-2017 03:51 PM
@slydog214 wrote:I replaced a bad hard drive, but before doing so I downloaded the installed system recover to a USB drive and copied a system image to an external drive.
How did you download the installed system recover to a USB drive ? You have to CREATE the rcovery media using the right process otherwise this won't work.
Also dow did you copy a system image to an external drive ?
Regards.
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08-19-2017 05:26 PM
i Banhein,
I followed the instructions provided through my laptop to copy recovery drive where it states you're only allowed to make 1 copy, etc. I also followed the Window system instructions through my laptop to create the system imaging file.
08-19-2017 06:59 PM
@slydog214 wrote:... I followed the instructions provided through my laptop to copy recovery drive where it states you're only allowed to make 1 copy, etc. ...
Hi,
This set (USB) will bring your machine back to factory settings, including the ORIGINAL Windows version. I can't get a file with Windows 8.1 only.
Regards.
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.