Request for Escalation team support. My laptop was damaged during shipping due to improper packaging

[Sam20031]

Request for Escalation team support. My laptop was damaged during shipping due to improper packaging. I have submitted a case, and when I call to check on the case, I get nothing but a runaround. I have been told to call the following numbers. 

[Personal Information Removed]

None of these numbers are correct, and no one has been able to supply me with any updates.

Back story:

My laptop USB port failed. I opened a customer service order # [Personal Information Removed]. I received a box with a unique air-filled bag to place my laptop in to ship it back for repair. The laptop was repaired, returned to me, and received on 18 March 2023. The power cord was not with it, and It was improperly packed, and as a result, it was destroyed in transit. See the pictures below for damage and packing details. I use this laptop for school. I am enrolled in an Electronics System Engineering degree program. I need HP to contact me with an update on the replacement laptop. No one at any of the numbers above has been able to give me any status information. They just asked me to confirm my information. When I ask to be transferred to someone that can help, I get disconnected or told they can not give me the number, or I get one of the above numbers that send back to the same automated system. My current case number is [Personal Information Removed]. This should be an easy fix. Overnight me a replacement laptop, and if you want the bad one back, send me a label and a shipping box or instructions to use the same box it was damaged in. 

V/r

Sam

[sandytechy20]

@Sam20031 

Welcome to the HP support community.

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Community.