Request for Snapshot >removed<

5CD5240ZH4 · ‎10-01-2026

Dear HP Support Team,

Thank you for your prompt response and for registering the case.

As requested, please find attached:

Clear photograph of the laptop base panel showing the serial number (
>Do not include the product serial number, any case numbers, or any private information like Email or Phone Number<.
).
Copy of the purchase invoice.

Kindly review the documents and proceed with the resolution for the warranty mismatch.

Please let me know if any further details are required from my end.

Best regards,
>removed<

SteffenBaierUK · ‎10-01-2026

Hello ,

Welcome to the HP community.

This is just a Peer-to-peer community forum and not HP Support. We are all just Volunteers.

If no other volunteers reply, I suggest you contact the HP Support organization in your region. Details are in my Signature.

Best Regards

Steffen Baier

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Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
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