Requesting a loaner laptop

[JJ7773]

Dear Community,

My laptop is being repaired by HP. I was told I would be able to request a loaner if there is a delay in the repairs. It was expected to be repaired by Dec. 22, 2023; however, as they are unable to get the part, it is now expected to be repaired by Jan 19th.  

I am now told that I am unable to request a laptop since I reside in Canada. A loaner only applies to US residents. I would should this only apply to the US?

I need a laptop, can someone please help!

Thank you!

[BeemerBiker]

hp worldwide contact https://www.hp.com/us-en/contact-hp/ww-contact-us.html

I notified one of the moderators here but I suspect if the warranty only applies to US then there may be a problem

One can always rent a laptop

If you have important data on the laptop disk drive I recommend you contact the data center and make sure that if they replace the laptop that they use the original drive and not just give you a new or refurbished drive.  Sometimes it is cheaper for the repair center to replace the laptop instead of repairing. 

[JJ7773]

Thank you Beemerbiker for your response.  I will check the link you provided. I was quite disappointed when I was told I would not be able to get a loaner.

Thanks!

[A_Gayathri]

@JJ7773,

Thank you for your response, I appreciate your efforts. As the issue persists, I am sorry to hear that  This needs one-on-one interaction  I'm sending out a private message to assist you with the next course of action. 

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

Hope this helps! Keep me posted for further assistance.

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