Reset Password

[Lbulls7]

Hello,
I just purchased the laptop in the subject line and I cannot log into my computer. I have forgotten my password and the USB reset disk will not work either. I have tried rapidly pushing f11, but at the moment that does not seem to work either.
Thank you

[DavidPK · Accepted solution]

Hi,

If you created the account with an email and password, see if you can reset the password via another PC from the Microsoft page on the following link.

 https://account.live.com/password/reset

If you have a local account, there's a general policy on the Forum not to provide means of bypassing a Windows log-on password due to security/privacy issues, however a local computer shop would be able to reset this for you.

Alternatively, as long as you have a back-up of your data and programs ( or have nothing you need to back-up ), you can perform a Factory Reset as detailed in the link below - see the sub-heading 'Recovery when Windows 10 does not start correctly' - If you're having trouble accessing Recovery Manager, try the following.

Shutdown the notebook.  Tap away at the esc key as you press the power button to enter the Start-up Menu, then select the Recovery Menu option ( f11 ).

http://support.hp.com/us-en/document/c04758961

Regards,

DP-K

[Lbulls7]

Thank you!

[DavidPK]

You're welcome

All the best,

DP-K

[tevfikuygur]

Hi,

I just purchased HP 15-ab208nt laptop. I have not used Windows 10 with password before. My old computer was Windows 7. It upgraded to Windows 10 and never asked me password. So I wasn't aware of password reset keys. I created a password and it doesn't work for some reason. I don't have a password reset disk so how can I log in to the windows? Can I create a password reset disk online?

Best Regards,

Tevfik