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‎10-18-2020 09:09 AM

HP Recommended
Product: Probook 450G7
Operating System: Microsoft Windows 10 (64-bit)

Can someone help Please

I Have a ProBook 450G7    4 Months old   .all was fine till windows done a update.

Now I keep getting system not responding. then clears it self, then system not responding 7 to 8 times a day.

so I decided to do a reset. rebooted  Pressed F11 there was no reset you PC.  so went into troubleshoot there was other options but still no reset your PC . so I put in system recovery disk I made via a USB  which comes up as not recognised.  now not sure what to do.  Help Please

 

1 ACCEPTED SOLUTION

Accepted Solutions

‎10-18-2020 10:28 AM

HP Recommended

@dazzer711 

While I understand that everyone loves to do system resets, that often does not solve the underlying issue and can leave the PC in a worst state than before.  

 

The first thing I would try, if this was caused by a Windows Update, is to go into settings, then Windows Update, and see if you can uninstall that update.  That's a lot less destructive than doing a reset.



I am a volunteer and I do not work for, nor represent, HP

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2 REPLIES 2

‎10-18-2020 10:28 AM

HP Recommended

@dazzer711 

While I understand that everyone loves to do system resets, that often does not solve the underlying issue and can leave the PC in a worst state than before.  

 

The first thing I would try, if this was caused by a Windows Update, is to go into settings, then Windows Update, and see if you can uninstall that update.  That's a lot less destructive than doing a reset.



I am a volunteer and I do not work for, nor represent, HP
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‎10-18-2020 11:22 AM

HP Recommended

Hi Thanks for you prompt Reply.

 

There was 5 Windows updates.    I noticed one update had tried and failed 3 times then managed to install. so I uninstalled that one and all works fine now.  a big thank you

 

Dazzer711

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