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‎12-24-2016 11:40 AM

HP Recommended

I am going to order the disk, but can't do it at this point. was Just hopeing that there was someone who knew what the problem was and how to get it right. I managed to get it to reset, with windows 8.1 and got all the other things fixed, cursor placement , pointer and scrolling all fixed.  Just have a problem with upgrading to windows 10 and I know the recovery disk will not fix that. I have seen that many many people have had this problem, with the upgrade.

    Merry Christmas to you.

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‎12-25-2016 08:34 AM

HP Recommended

Hi @RonK57

 

Thanks for the reply.

 

I recommend you to check the below link from Microsoft which discusses windows 10 upgrade issues.

 

http://hp.care/2i7E0EC

 

Let me know how it goes and you have a great holiday season.

 

Take care.

 

Cheers!

The_Fossette
I am an HP Employee

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‎12-25-2016 06:37 PM

HP Recommended

well after my 4 th attempt to get windows 10 done, it worked.  This computer is working better than new now...... Merry Christmas.  No more issues.

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