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HP Recommended
pavilion x2 10-j000na
Microsoft Windows 10 (32-bit)

Hello, i upgraded my tablet to windows 10 32 bits and it runs very slow .... i want to reset it back but i can't because i deleted the recovery partition and i can't reset from the windows 
in the site of hp on my tablet i don't have that option to download hp recovery manager ( i don't have this app on windows)

What i can do to reset the tablet? 

3 REPLIES 3
HP Recommended

@stelist9910

There is nothing you can download that will allow you to reset your tablet.

Instead, you would have to purchase something known as HP Recovery Media -- and that will restore your PC to the original OS version that came preinstalled.

HP Recovery Media is a set of DVDs and a CD, or USB stick, that will erase the hard drive (removing all data, settings, and applications, reinstall the original OS, drivers, and some HP Utilities.
In some cases, you may be able to order a USB stick instead of disks. You have to order these from HP; they can not be downloaded.
You can look online for Recovery Media starting with the linked paged: http://support.hp.com/us-en/drivers
Once there, input your Product name or number. On your Software and Drivers Download page, select your Operating System and and Version. Click "Update". If HP Recovery Media is available for your machine, down near the bottom of the page, you will see an entry for Order Recovery Media-CD/DVD/USB. Click the "+" symbol to expand that entry and click on Order Media for details.
Or, if you prefer, you can do the same by contacting HP Customer Service:
If you live in the US or Canada, contact information is on this page: http://www8.hp.com/us/en/contact-hp/phone-assist.html#section1
If you live elsewhere, contact information is on this page: http://www8.hp.com/us/en/contact-hp/ww-contact-us.html
NOTE: After you get through, stay on the line until you are finally able to talk to some one -- it can take a while!
If you have trouble finding a phone number, then try: 1 (800)474-6836
If HP no longer provides Recovery Media for your model, another site you can check is: http://www.computersurgeons.com
When you get the media, if it is a USB stick, insert it into your PC, pressing F9 to get a Boot menu, then select the External USB Hard Drive to boot from it.



I am a volunteer and I do not work for, nor represent, HP
HP Recommended

you didn't help me ..... why i need to pay for recovery tool if i payed for the tablet?
This product is second hand already ( my friend was the first posesor)
the question is why i don't have already the recovery tool ... is a hp tablet , in bios settings says that the factory os is windows 8.1 
This is ridiculous!!!
@WAWood 

HP Recommended

@stelist9910

I DID help you -- I told you what you needed to obtain.

HP has not provided recovery media for years, ever since Win8 came out -- but they HAVE provided a utility on the PC so that you can make your own -- for FREE!  But you have to do that yourself, and you have to do it before you need that media.  

If you failed to do that, that is hardly HP's fault.



I am a volunteer and I do not work for, nor represent, HP
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