Reset to manufacturing settings - Hard Drive SMART Check failed

[AmS121429]

Hello everyone,

I followed HP instructions to reset my laptop to manufacturing settings. I couldn't complete the procedure and got the following error message:

Testing Drive: 1

Hard Drive SMART Check: FAILED

FAILURE ID: PUTRVT-840CMF-MFPX6J-60DP03

Hard Drive 1: Primary HDD Bay

Any advice on how to solve this?

Thanks

[VikramTheGreat]

Hi @AmS121429,

Welcome to the HP support community.

Thanks for sharing that. The error you received — SMART Check: FAILED with Failure ID: PUTRVT-840CMF-MFPX6J-60DP03 — confirms that your hard drive is failing or has already failed.

To get the device serviced, do share the pc details in a private message so we can check for the warranty support.
 

Please help us with your HP unit serial number or the product number in a private message for further assistance.

Here is the link to find the product Serial number: - Click here

To access your private messages, simply click the private message icon in the upper right corner of your HP Support Community profile, next to your profile and send a private message to me with the serial number because we value your privacy.

VikramTheGreat

HP Support