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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
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Hello;
Allow me to welcome you to the HP forums!
If Vista is what came preinstalled on this laptop, then the general way is to press F11 while rebooting and when the HP Recovery Manager starts up, select the option to do a factory reset.
IF that doesn't work, that means your Recovery partition has been corrupted and you would have to use HP Recovery Media disks to do that -- but HP does not stock Vista recovery media anymore.
Since HP no longer provides Recovery Media for your model, a couple of other sites you should check are: http://www.computersurgeons.com/ and http://www.restoredisks.com/
Before using the media, read through this: http://support.hp.com/us-en/document/c00006110
Good Luck
I am a volunteer and I do not work for, nor represent, HP
38,402
8,272
3,268
HP Recommended
Hello;
Allow me to welcome you to the HP forums!
If Vista is what came preinstalled on this laptop, then the general way is to press F11 while rebooting and when the HP Recovery Manager starts up, select the option to do a factory reset.
IF that doesn't work, that means your Recovery partition has been corrupted and you would have to use HP Recovery Media disks to do that -- but HP does not stock Vista recovery media anymore.
Since HP no longer provides Recovery Media for your model, a couple of other sites you should check are: http://www.computersurgeons.com/ and http://www.restoredisks.com/
Before using the media, read through this: http://support.hp.com/us-en/document/c00006110
Good Luck
I am a volunteer and I do not work for, nor represent, HP
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HP Recommended
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