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‎08-29-2016 08:23 PM

HP Recommended
Product: HP Laptop / ALTEC LANSING ?
Operating System: Microsoft Windows 7 (32-bit)
My son factory set my laptop, now I can't get in it. It keeps popping up "ENTER ADMINISTRATOR PASSWORD OR POWER ON PASSWORD"...
Can someone please help me with this frustrating matter?
3 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎08-29-2016 08:58 PM

HP Recommended
Thank you SOOOO very much for solving this headache I've been trying to deal with for days!
... You are awesome!!!

View solution in original post

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5 REPLIES 5

‎08-29-2016 08:27 PM - edited ‎08-29-2016 08:29 PM

HP Recommended

 Hi,

 

The third failed attempt to enter the password, display a screen code, enter that code in the following link and generates the password to unlock

 

https://bios-pw.org/

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‎08-29-2016 08:28 PM - edited ‎08-29-2016 08:28 PM

HP Recommended

 

If you enter wrong password 3 times- or just leave blank & hit Enter 3 times- it should give you a system disabled message with a Halt code. Post that halt code here when you have it.

https://bios-pw.org/

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1 person found this reply helpful
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‎08-29-2016 08:58 PM

HP Recommended
Thank you SOOOO very much for solving this headache I've been trying to deal with for days!
... You are awesome!!!
Was this reply helpful? Yes No

‎08-29-2016 09:00 PM

HP Recommended
Oh my, he set HIS name as the user, how do I get THAT password reset?
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‎08-29-2016 09:14 PM

HP Recommended

If he won't give you the password the easiest option may be doing another Factory reset by tapping F11 key immediately after powering on the laptop. The document here shows how:

http://support.hp.com/us-en/document/c01867418#AbT3

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