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‎05-22-2026 10:29 AM

HP Recommended

I bought a laptop, put the wrong email in (not valid) and I can’t remember the pin #. In order to change the pin I’m being asked to verify a code sent to that email (that doesn’t exist). I’ve tried restarted so I can start from scratch but it won’t complete a restart. Gets to about 19% and then goes back to email/pin page.

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