Restarting when gaming

[Sam_1207]

I have HP Victus Gaming Laptop i bought it in september but in this october i suddenly encounter a problem

whenever i play Valorant it suddenly restart i dont know the issue on this and im super scared since this is my first gaming laptop

[Alden4]

Hi  @Sam_1207,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

It's concerning when a new gaming laptop starts restarting during gameplay, and this can happen for a few reasons, especially with a demanding game like Valorant. Here are some steps to help diagnose and resolve the issue.

Check for Overheating

• Monitor Temperatures: Use software like HWMonitor, Core Temp, or the OMEN Gaming Hub (if pre-installed on your HP laptop) to check CPU and GPU temperatures.
• Ensure Ventilation: Make sure the laptop is on a flat, hard surface to allow for proper airflow. Consider a cooling pad if you notice high temperatures.
• Clean Air Vents: Dust in air vents can restrict airflow. Carefully use compressed air to clean vents if they look dusty.

Update Graphics Drivers

• Go to the NVIDIA or AMD website (depending on your GPU) and download the latest drivers.
• Alternatively, use the HP Support Assistant software to check for driver updates, as HP sometimes offers optimized drivers for their hardware.

Check Windows Event Viewer for Errors

• Open Event Viewer by searching it in the Start menu.
• Under Windows Logs > System, look for any errors or warnings that happened around the time of the restart, specifically "Critical" entries with Event ID 41 (Kernel-Power), which often indicates an unexpected shutdown due to power or overheating issues.

Disable Fast Startup

• Sometimes, Fast Startup in Windows can cause issues with certain hardware configurations.
• To disable it:
  1. Go to Control Panel > Power Options > Choose what the power buttons do.
  2. Click on Change settings that are currently unavailable.
  3. Uncheck Turn on fast startup and save changes.

Run Hardware Diagnostics

• HP laptops come with built-in diagnostics that you can access by restarting the laptop and pressing the F2 key repeatedly until the HP PC Hardware Diagnostics UEFI menu appears.
• Run a comprehensive test to check for any hardware issues, including the battery and power components.

Check Power Settings

• Make sure the laptop is set to High Performance under Power Options.
• If it's running on battery while gaming, connect it to the charger, as gaming typically requires more power than the battery alone can provide.

I hope this helps.

Take care and have a good day.

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Alden4

HP Support