Restoration stops

[Envyisnoenvy]

Hi

i have Problems with restoring my hp envy. I have had to restore it to earlier manu times because it bugs and locks. 

I only use ot with office and the kids play fortnite. So i dont see why it is needed.

anyway now it didnt work at all.it says restore could not be finished and in the cmd in the background it says the system could not find the drive specified. Somehow it looks like my datapartition earlier named d: now is c: so propably it installs the system on d: or e:

can someone tell me how to do? I already lost all my data and i only want the computer to start f

[Paul_Tikkanen]

Hi:

You should be able to use the HP cloud recovery client utility to create a bootable recovery drive.

See this link for info on how to use that utility...

https://support.hp.com/us-en/document/c06162205

If that doesn't work, you can make a bootable 8 GB USB flash drive W10 installer from the link below.

https://www.microsoft.com/en-us/software-download/windows10

After W10 installs, you can install the drivers and available software from your notebook's support page.

https://support.hp.com/us-en/drivers/selfservice/hp-envy-15-bp100-x360-convertible-pc/16851044

[Envyisnoenvy]

Well i got it started again with reset to factory settings with formatting and reinstallning windows and installed all drivers and stuff the assistant found but it is not a good version version of windows, i only used it for 1hour and i found problems Like i cant add more users and windows hello doesnt work which i have had several problems with earlier. One of the issues that had forced me to earlier restorings

i guess that is where i will end up after following you links?

[Paul_Tikkanen]

I'm not sure.

The first link may do the same thing, but the second one is just a plain Windows installation, not a HP image, so it should give you a nice fresh installation of Windows with no issues.

With the W10 installer you make from the Microsoft media creation tool, when you get to the part that asks 'Where do you want to install Windows,' delete every partition on the hard drive, leaving just one partition of unallocated space.  Then click Next, and W10 will create the partition it needs to install.

[Envyisnoenvy]

Thanks😀 ill try it out and get back here.

regards 

Björn

[Paul_Tikkanen]

You're very welcome, Björn.